Erika Osborne
Forsyth,GA
Summary
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.
Overview
20
20
years of professional experience
Work History
Insurance Verification Specialist
Once Upon A Practice
Mcdonough, GA
07.2020 - Current
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Communicated verification and authorization status updates to facilitate decision-making for patient admissions and insurance coverage.
- Observed strict procedures to protect sensitive patient information, medical records and payment data.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Posted payments to accounts and maintained records.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
Lab Technician
2020 Vision Care
Mcdonough, GA
05.2010 - 04.2020
- Operated ophthalmic equipment for processing finished lenses.
- Inspected lens blanks to detect flaws, verified coatings on lenses.
- Mounted and secured lens blanks in holding tools or chucks for cutting, polishing in Edging machines.
- Shaped lenses appropriately for insertion into frames.
- Set up machines to polish, bevel or groove lenses.
- Examined prescriptions, prepared work orders and repaired broken eyeglasses. Determined specifications for eye wear and contact lenses.
- Cleaned finished lenses and eyeglasses and prepared for dispensing.
- Dispensed finished eyewear to patient.
Hygiene Assistant
Dentistry For Children
Stockbridge, GA
02.2007 - 04.2010
- Administered routine dental hygiene procedures and treatments.
- Reviewed patient charts upon arrival and prepared procedure room based on unique customer needs.
- Adhered to confidentiality laws established by Georgia and federal government regarding HIPAA and Dentistry For Children schedule of patients.
- Prepared patient for x-rays and gathered x-ray films.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Staged tray for procedures by arranging dental instruments and equipment.
Retail Store Manager
Nextel Retail Stores
Mcdonough, GA
05.2002 - 01.2007
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Completed routine store inventories.
- Answered questions about store policies and addressed customer concerns.
- Submitted orders for new inventory.
Education
High School Diploma -
Mt Vernon Christian School
Ellenwood, Ga05.2001
Skills
- Organization and Time Management
- Data Entry and Review
- Customer Relationship Management
- Technical Library Maintenance
- Insurance Terminology
- Database Management
- Insurance Plan Verification
- Coverage and Authorizations
Timeline
Insurance Verification Specialist
Once Upon A Practice
07.2020 - Current
Lab Technician
2020 Vision Care
05.2010 - 04.2020
Hygiene Assistant
Dentistry For Children
02.2007 - 04.2010
Retail Store Manager
Nextel Retail Stores
05.2002 - 01.2007
High School Diploma -
Mt Vernon Christian School
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