Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ERIKA OSORIA

Bronx

Summary

Dedicated Spanish-speaking professional with several years of experience delivering exceptional customer service.

Known for effective communication skills ensuring client satisfaction, retention, and positive feedback. Highly organized, proactive, and skilled in project management and planning, with a proven ability to resolve conflicts efficiently.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Associate

Verizon
04.2022 - Current
  • Developed and implemented specialized procedures for customer service operations.
  • Generated reports to track performance metrics of team members.
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Assisted in developing strategies to increase customer satisfaction levels.

CASHIER

C-TOWN
01.2019 - 04.2021
  • Promote customer loyalty by providing outstanding customer service and creating a positive shopping environment.
  • Mastered POS system and database of food items, descriptions, prices, and store specials.
  • Attain optimal client satisfaction by proactively resolving customer concerns and complaints.

VOLUNTEER

Isabella Nursing Home
01.2016 - 01.2018
  • Provided residents and their families with emotional support, helping to improve morale
  • Protected residents' personal and medical information in compliance with local, state, federal health and legal standards, policies, and procedures.
  • Helped create a warm, welcoming environment for new residents transitioning into the facility.

Education

ASSOCIATE OF ARTS - LIBERAL ARTS

BMCC
New York
05.2021

Skills

  • Team leadership
  • Analytical thinking
  • Planning
  • Strong communication
  • Attention to detail
  • Organization
  • Prioritization
  • Problem solving

Certification

TIA School of Health | Manhattan, NY

Phlebotomy

04/2024

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Associate

Verizon
04.2022 - Current

CASHIER

C-TOWN
01.2019 - 04.2021

VOLUNTEER

Isabella Nursing Home
01.2016 - 01.2018

ASSOCIATE OF ARTS - LIBERAL ARTS

BMCC

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ERIKA OSORIA