Hi, I’m
Erika Padilla
Lakewood,CO
Summary
A motivated professional seeking a position in a challenging environment. Six years of dispatch experience and over fifteen years of customer service support with industry leading companies. Able to analyze situations quickly, maintain a positive and friendly disposition, and help maintain long-lasting relationships with customers.
Overview
16
years of professional experience
7
years of post-secondary education
Work History
Littleton, Co.
Identity Verification Specialist, Commercial Services Specialist
Job overview
- Use computers for various applications such as database management or word processing
- Answer telephones and give information to callers, take messages or transfer calls to appropriate individuals
- Take escalated calls from front line representatives
- Create, maintain and enter information into databases
- Complete forms in accordance with company procedures
- Operate electronic mail systems and coordinate the flow of information internally
- Check to ensure the appropriate changes were made to resolve customers concerns
- Monitor customer records to identify unauthorized transactions and fraudulent accounts
- Solicit sales of new or additional services or products.
Applewood Plumbing Heating and Electric, Denver Co
Dispatcher III
12.2014 - Current
Job overview
- Contacting customers to ensure they are available for the technician
- Communicating with, supporting, and dispatching our technicians to jobs
- Plan and facilitate the schedule effectively and efficiently
- Multi-tasking and logistical skills in fast paste environment
- Following up with our customers to determine satisfaction levels
Systems Staffing Group, Co.
Customer routing coordinator
03.2014 - 12.2014
Job overview
- (at Safeco Insurance)
- Research and respond to customer inquiries
- Review and update customer records on database
- Resolve problems and refer to responsible parties
- Perform due diligence on customer inquiries through oral and written communication.
Dishnetwork
Executive Resolution Specialist
03.2006 - 12.2013
Education
Metro State University of Denver
from Speech Language Hearing Sciences
01.2017 - Current
Metro State University of Denver
from General studies
01.2009
Red Rocks Community College
from General studies
01.2006 - 01.2008
Lakewood High School
High School Diploma
Timeline
Metro State University of Denver
from Speech Language Hearing Sciences
01.2017 - Current
Dispatcher III
Applewood Plumbing Heating and Electric, Denver Co
12.2014 - Current
Customer routing coordinator
Systems Staffing Group
03.2014 - 12.2014
Metro State University of Denver
from General studies
01.2009
Executive Resolution Specialist
Dishnetwork
03.2006 - 12.2013
Red Rocks Community College
from General studies
01.2006 - 01.2008
Identity Verification Specialist, Commercial Services Specialist
Lakewood High School
High School Diploma
01.2004
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