Mackenzie Choban
Avon
Summary
Analytical professional with expertise in identity verification and fraud investigation. Recognized for critical thinking and collaboration, consistently delivering thorough reviews and training initiatives that enhance team performance and compliance.
Overview
5
5
years of professional experience
Work History
Identity Verification
KeyBank
2023.08 - Current
- Conducted identity verification reviews for both individuals and small businesses using internal KeyBank systems and other external resources available.
- Conducted thorough identity verification for clients by reviewing documents, assuring legitimacy, and escalating any suspicious findings.
- Maintained compliance with regulations by conducting thorough identity verification and diligently documenting transactions.
- Assisted in training team members on individual procedures and best practices
Fraud Hotline Specialist
KeyBank
2022.02 - 2023.08
- Investigated potential fraud from client claims.
- Created and determined fraud claims by the facts presented to me during the call.
- Protected compromised accounts
- Prepared documentation such as affidavits, subpoenas, and assisted in KTT.
Escalations
KeyBank
2021.03 - 2022.02
- Resolved escalated client issues through account research.
- Collaborated across departments,
- Supported leadership while serving as as a resource for employees.
Education
Bachelor of Arts - Creative Writing
Cleveland State University
Cleveland, OH2019-08
Skills
- Identity verification
- Identity verification techniques
- Time management
- Problem-solving
- Teamwork and collaboration
- Flexible and adaptable
- Critical thinking
Timeline
Identity Verification
KeyBank
2023.08 - Current
Fraud Hotline Specialist
KeyBank
2022.02 - 2023.08
Escalations
KeyBank
2021.03 - 2022.02
Bachelor of Arts - Creative Writing
Cleveland State University