Erika Palacios
Los Angeles,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Office Assistant
Muffett Elementary School
10.2023 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Interacted with customers by phone, email, or in-person to provide information.
Medical Assistant
W. Micheal Mayo, DPM
10.1998 - 12.2022
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
Skills
- Patient Demographics
- Multi-Line Telephone Management
- Patient Charting
- Managing Patient Records
- Knowledge of HIPAA Regulations
- Physician Assistance
- Exam Room Preparation
- Completing Insurance Forms
- Medical Records Management
- Team Management
- Conflict Resolution Ability
- Customer Service
- Proper Sterilization Techniques
- Restocking Lab Supplies
Timeline
Office Assistant
Muffett Elementary School
10.2023 - Current
Medical Assistant
W. Micheal Mayo, DPM
10.1998 - 12.2022
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