Erika Perez
Missouri City,TX
Summary
I am hardworking with strong organizational skills, with a positive attitude, with excellent patient service. I am seeking an office for an Customer Service Representative position with potential in growth as well as helping others.
Overview
28
28
years of professional experience
Work History
Front Desk Coordinator
Lumin Lash Riverstone
Sugar Land, TX
10.2024 - Current
- Maintained organized reception area, fostering welcoming environment for guests.
- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Coordinated appointment scheduling to optimize service delivery and enhance customer experience.
- Assisted clients with product inquiries, providing knowledge of services offered.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
Receptionist
Prime IV Hydration And Wellness
Sugar Land, TX
01.2024 - 09.2024
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
- Facilitated smooth workflow by accurately handling data entry tasks and updating client records in a timely manner.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
Contractor - Reconciling Clark
OLA - Oilfeild Labs Of America
Houston, TX
10.2022 - 04.2023
- Ministration work
- Reconciling
- Invoice
- Scan
- Entering necessary date accurately into the Laboratory information management system LIMS
- Collected, arranged, and input information into database system
- Updated, tracking spreadsheets for process monitoring and reporting
Pediatric Dental Assistant
My Kids' Dentists - Dr. Rachel Garrett DDS
Sugar Land, TX
11.2013 - 07.2015
- Coronal Polishing
- Certified Chair Side
- Nitrous assisting
- IV Sedation Treatment
- Digital x-rays
- OSHA prescribed sterilizations
- Ultra-Sonic
- Auto Clave
- Run lines
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices
Front Office Assistant - Dental Assistant
Total Dental - Dr. Chris To
Sugar Land, TX
10.2009 - 01.2018
- Greeting patients with the ability to make the patient feel at ease
- Checking patients in and out
- Scheduling appointments
- Date entry
- Estimating patients treatments and prescription costs
- Collecting and Recording patients payments
- Basic Accounting
- Faxing and copying documents
- Filing patients records/ charts
- Sanitized trays, instruments and surfaces for clean office setting and patient safety
Customer Service Cashier
Southwest Lincoln - Dealership
Sugar Land, TX
12.1998 - 02.2001
- Greeting customers with a smile
- Accounts payable, invoice, checking out customers
- Working with Service Advisors on the update of there customer's vehicles status
- Updated customer service database with new information, address changes and contact details
- Developed lasting relationships with customers, which helped to bring in additional business opportunities
Education
High School Diploma -
Elisk High School
1993
Skills
- Ministrative Work
- Customer Service
- Efficient Date Entry
- Assistant
- Safety Understanding
- Team Development
- Critical Thinking
- Administrative and Office Support
- Invoice Preparation and Processing
- Document Control
- Time Management
Accomplishments
2023 Was a year that I was able to devote time to International Missions. Making a difference in the world. Helping the people of Cube- taking goods to the local Church. Helping pack - Meals For Kids- as well helping others.
Timeline
Front Desk Coordinator
Lumin Lash Riverstone
10.2024 - Current
Receptionist
Prime IV Hydration And Wellness
01.2024 - 09.2024
Contractor - Reconciling Clark
OLA - Oilfeild Labs Of America
10.2022 - 04.2023
Pediatric Dental Assistant
My Kids' Dentists - Dr. Rachel Garrett DDS
11.2013 - 07.2015
Front Office Assistant - Dental Assistant
Total Dental - Dr. Chris To
10.2009 - 01.2018
Customer Service Cashier
Southwest Lincoln - Dealership
12.1998 - 02.2001
High School Diploma -
Elisk High School