Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Norma Carlton

Amarillo,TX

Summary

Proven track record in enhancing customer satisfaction and retention at Maxwell's Pumpkin Patch, demonstrating exceptional complaint handling and professionalism. Skilled in fostering team collaboration and improving operational efficiency, I excel in conflict resolution and customer engagement, driving continuous improvement. Achieved significant results in both healthcare and sales environments by leveraging product knowledge and sales leadership.

Overview

25
25
years of professional experience

Work History

Front Desk Coordinator

Maxwell's Pumpkin Patch
11.2021 - Current
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
  • Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Collaborated with team members to address guest needs and ensure seamless operations.

Diagnostic Imaging

BSA Hospital
02.2014 - 11.2017
  • Established strong relationships with physicians, fostering enhanced communication and collaboration within the healthcare team.
  • Implemented quality assurance measures to maintain compliance with regulatory requirements, reducing the risk of audits and penalties.
  • Answer incoming calls from doctors, patients and physicians offices.
  • Code orders
  • Look up, print or download onto cds, medical records or images.

Health Unit Coordinator

BSA Hospital
02.2014 - 11.2017
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Assisted with processing patient admissions, transfers and discharges.
  • Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
  • Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
  • Provided exceptional customer service by addressing patient concerns with empathy and professionalism.

Sales Representative

Glazer's Distributors
07.1999 - 01.2010
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Education

Registered Nurse

Amarillo College
Amarillo, TX
05.2026

Skills

Staff Motivation

Work Area Inspection

Sales floor organization

Time management abilities

Continuous Improvement

Sales Leadership

Professionalism

Complaint Handling

Goal Setting

Conflict Resolution

Product Knowledge

Self Motivation

Flexible Work Schedule

Team building

Customer Relations

Customer Engagement

Languages

Spanish
Professional Working

Timeline

Front Desk Coordinator

Maxwell's Pumpkin Patch
11.2021 - Current

Diagnostic Imaging

BSA Hospital
02.2014 - 11.2017

Health Unit Coordinator

BSA Hospital
02.2014 - 11.2017

Sales Representative

Glazer's Distributors
07.1999 - 01.2010

Registered Nurse

Amarillo College

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Norma Carlton