Naivy Rivero Avila
Humberto Machado Md- Cardiology
Hialeah,FL
6
years of professional experience
Dedicated and detail-oriented Healthcare Administrative Professional with over 5 years of experience in medical office and customer service environments. Experienced in front-desk operations, patient scheduling, appointment coordination, insurance verification, referrals and authorizations, payment collection, and accurate data entry. Skilled at providing professional and compassionate patient service while efficiently managing multiple administrative responsibilities. Reliable, organized, and adaptable, with strong communication skills and a positive attitude. Committed to supporting healthcare teams and ensuring a smooth and professional patient experience.
Work History
Front Desk Coordinator
2 Years 10 Months- Coordinated patient scheduling and managed appointment flow to optimize clinic operations.
- Facilitated effective communication between patients, medical staff, and insurance providers.
- Implemented electronic health record system updates to enhance patient data accuracy and accessibility.
- Trained new staff on front desk protocols and best practices for patient interactions
Front Desk Patient Coordinator
3 Years 7 Months- Coordinated patient scheduling and appointments efficiently.
- Assisted with insurance verification and managed referrals.
- Facilitated patient check-in and check-out processes.
- Collected payments and copays accurately.
- Maintained patient records and performed data entry tasks.
- Handled medical documentation and conducted scanning duties.
- Provided customer service and nurtured patient relations.
- Supported billing processes effectively.
- Executed multitasking and organizational tasks successfully.
- Communicated professionally with patients and team members.
Front Desk / Medical Administrative Assistant
1 Year 1 Month- Manage patient check-in and check-out and provide professional patient assistance.
- Schedule, reschedule, and confirm patient appointments.
- Verify insurance eligibility and assist with referrals and authorization requests.
- Collect copayments and accurately document patient payments.
- Prepare and process referrals to primary care physicians and specialists.
- Schedule and coordinate cardiac testing, including stress tests.
- Apply and set up Holter monitors and enter monitor information into the appropriate system.
- Scan and upload medical records, referrals, insurance cards, and other patient documents.
- Communicate with patients by phone regarding appointments, referrals, and follow-up needs.
- Maintain accurate patient information and documentation in the electronic medical record.
- Work closely with physicians, medical staff, and patients to ensure efficient daily office operations.
Education
High School Diploma
Skills
Bilingual Speaker : Spanish and English
Positive attitude
Leadership
Help others
Self motivation
Computer Knowledge
Listening and communication skills
Multi-line telephone systems
Timeline
Front Desk / Medical Administrative Assistant
Humberto Machado Md- Cardiology
07.2025 - CurrentRead More
Front Desk Patient Coordinator
Acebo Health Center
01.2023 - CurrentRead More
Front Desk Coordinator
Cano Health Center
07.2020 - 05.2023Read More
Hialeah High School
High School Diploma
Read More