Mia Esparza

• Serve as the first point of contact for campus guests and prospective students, providing a welcoming and organized front-desk experience.
• Manage daily check-ins and direct visitors to appropriate departments to ensure smooth campus operations.
• Prepare and distribute daily campus tour schedules to the Admissions team and support prospective students during tours and intake surveys.
• Answer and route calls on a multi-line phone system, communicating availability and coordinating timely follow-ups with staff.
• Create and organize weekly admissions folders and materials for campus tours and student outreach.
• Support campus events and field trips in collaboration with the Events team, assisting with setup, refreshments, and logistics.
• 
  

At ABC Traffic Programs, I provide front-line customer service to clients attending our DUI program, managing phone and email communications professionally and promptly. Record class check-ins, prepare counselor attendance sheets, and monitor client compliance. I also handle payments, track delinquency, and reconcile cash at the end of business days. Along with scheduling clients' needed interviews and classes, while maintaining detailed and confidential records.

At the notary office, I answered phone calls, greeted guests, and supported day-to-day administrative tasks. Printed, copied, and filed documents for clients and staff. Maintained a clean office environment and assisted the notary with client needs.