Ana C. Chavez
Houston
Summary
Experienced with front desk coordination, ensuring smooth daily operations and client satisfaction. Utilizes effective communication and problem-solving skills to maintain welcoming environment. Knowledge of administrative procedures and customer service excellence.
Professional dental care provider with strong background in clinical support and patient care. Known for excellent communication, patient management, and technical assistance during procedures. Dependable team player with focus on achieving positive outcomes and adapting to changing environments. Skilled in sterilization techniques, radiography, and maintaining infection control standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
Jamboree Dentistry
Houston, TX
06.2024 - Current
- Managed patient scheduling and appointment reminders to optimize daily office operations.
- Coordinated patient check-in and check-out processes, ensuring a seamless experience.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Collaborated with dental staff to streamline communication and improve workflow efficiency.
- Addressed patient inquiries and concerns, fostering a welcoming office environment.
- Trained new front desk staff on protocols and office systems for consistent service delivery.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Scheduled appointments in computer system.
- Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
- Validated Medicaid eligibility and compliance requirements.
- Facilitated delivery of post-operative letters to maintain patient engagement and follow-up care.
Dental Assistant
Bright Dental
Houston, TX
12.2023 - 06.2024
- Assisted in patient preparation and comfort during dental procedures.
- Managed sterilization of instruments and maintained a clean clinical environment.
- Scheduled patient appointments and coordinated follow-up care effectively.
- Educated patients on oral hygiene practices and post-procedure care.
- Reviewed and confirmed private insurance details to facilitate seamless patient care and financial transactions.
- Dispatched claims to ensure timely processing and resolution.
- Facilitated submission of pre-authorizations to ensure timely processing.
- Performed X-ray examinations to support patient assessment and treatment planning.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Trained new staff on administrative tasks and clinical protocols to ensure compliance with standards.
- Collaborated with team members to streamline office operations and improve workflow efficiency.
- Recorded detailed patient histories and updated dental records accurately.
- Supported the dentist by anticipating needs during treatments and procedures.
- Sterilized rooms and prepped equipment and instruments for 10 procedures daily.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Scheduled and confirmed patient appointments.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Receptionist/ Secretary
St. Charles Borromeo
Houston, Texas
03.2021 - 11.2022
- Administer and recorded sacramental records
- Clarify any doubts from parishioners, face to face and through calls
- Compose legal letters to current church members
- Schedule appointments for the priest and deacons
- Schedule appointments
Dental Assistant
Infinity Dental
Houston, Texas
03.2013 - 03.2014
- Scheduled appointments for new and current patients
- Verified dental insurance by calling the appropriate agency
- Assisted in preparing the patient and tools for a procedure
- Performed X-rays and teeth impressions
Education
Dental Assistant Certification -
Everest Institute
Houston, Texas09-2012
GED - undefined
AMMA High School
Houston, Texas08-2011
Skills
- Bilingual in Spanish and English
- Customer Service
- Communication Skills
- Listening Skills
- Adaptability Skills
- Computer Proficiency
- Visitor check-in skills
- Phone call direction
- Listening skills
- Cash handling
- Scheduling
- Open Dental, Denticon expert
Certification
- RDA - Registered Dental Assistant
Languages
Spanish
Full Professional
Timeline
Front Desk Coordinator
Jamboree Dentistry
06.2024 - Current
Dental Assistant
Bright Dental
12.2023 - 06.2024
Receptionist/ Secretary
St. Charles Borromeo
03.2021 - 11.2022
Dental Assistant
Infinity Dental
03.2013 - 03.2014
GED - undefined
AMMA High School
Dental Assistant Certification -
Everest Institute