Ambar Perez
Huntington Park,CA
Summary
Dedicated and focused Customer Service Specialist who excels at prioritizing, completing, multiple tasks simultaneously, and following through to achieve customer goals and satisfaction. Answering a high volume of incoming calls while handling in-person inquiries from customers and colleagues. Flexible and hardworking with strong drive to succeed.
Overview
11
11
years of professional experience
Work History
Front Desk Coordinator
JD Tax Group
01.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Accounts Receivable Clerk
Coast Aluminum & Architectural
02.2015 - 11.2020
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered average of 40 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Managed Cash On Delivery orders on a daily basis
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Student and Parent Coordinator
Academia Moderna Charter School
08.2013 - 01.2015
- Built solid and trusting rapport with children and families, fostering trust and communication to meet the families needs.
- Documented data and completed accurate updates for my supervisors records
- Interviewed individuals and families to assess needs and provide informational resources.
- Communicated with families remotely and in person to inform them of the extra benefits they qualified for through State funded programs such as Medical and After School programs
Education
High school diploma -
Bell High School
Bell, CA06.2001
Skills
- Customer Service and Assistance
- Self-Starter
- Attention To Detail
- Administrative Operations
- MS Office Proficiency
- Organized
- Problem Solving
- Filing and Data Archiving
- Dedicated Team Player
- Strong Work Ethic
- Bilingual English/Spanish
Timeline
Front Desk Coordinator
JD Tax Group
01.2022 - Current
Accounts Receivable Clerk
Coast Aluminum & Architectural
02.2015 - 11.2020
Student and Parent Coordinator
Academia Moderna Charter School
08.2013 - 01.2015
High school diploma -
Bell High School
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