Shanyce Stewart
Miami
Summary
I am seeking an excellent position with a team-oriented organization to utilize my skills and advance my personal and career goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
South Florida Eye Health
09.2025 - Current
- Welcome/Greet patients, coordinate check-in and check-out functions.
- Patient registration: assist patients with new patient forms and check accuracy.
- Able to enter all demographics accurately and quickly.
- Knowledge helpful in all aspects of insurance companies, deductibles and copays.
- Answering phones, schedule and confirm appointments, message taking, phone transfers.
- Patient financials: co-pay collection, credit card and check machine use, keep track of cash.
- Submit referral requests for HMO's and confirm receipt prior to patients visits.
Direct Care Provider
Metamorphosis For Life Inc
05.2023 - Current
- Assist customers with personal care needs to foster independence and well-being.
- Help customers with personal needs from exercise to bathing and personal grooming.
- Provide direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintain a clean and well-organized environment for client happiness and safety.
Direct Care Provider
Love Joy Home Care LLC
07.2024 - 03.2025
- Take my patient out in the community on a daily basis
- Provide physical and emotional support to my patient.
- Monitor my client progress, behaviors, and medical needs.
Collections Specialist
Miami Dade County Finance Credit & Collections
01.2023 - 04.2023
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Completed skip traces on customers failing respond to collection notices.
- Located and notified customers of delinquent accounts by mail, telephone.
Collections Specialist
United Collection Bureau
10.2019 - 12.2022
- Responsible for resolving overdue account with balances over $40,000 and collecting payments
- Counseled debtors on payment options and arranged installment agreements.
- Used probing techniques to determine debtors' reasons for delinquency.
- Handled numerous outbound and inbound calls daily with goal of collecting owed debt.
- Used skip tracing and other techniques to locate debtors.
Shift Manager
Checkers Rally's
02.2017 - 01.2020
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Handled Inventory and money deposits for the store
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Preschool Teacher's Assistant
Exploration Station Preschool- Miami Dade College
06.2015 - 09.2018
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Engaged and entertained children through recreational and educational activities.
Education
AA - Pre-Elementary/Early Childhood Education
Miami Dade College
Miami, FLHigh School Diploma -
Miami Northwestern Senior High School
Miami, FL06.2015
Certificate of Completion -
Cope Center North
Miami, FL05.2015
Skills
- Front Desk
- Multi tasking
- Customer service
- Disability Awareness
- Personal care assistance
- Meal Preparation
- First-aid and CPR
- Client documentation
- Indirect Patient Care
- Behavioral Management
- Medication Administration
- First aid and safety
- Community activities
- Client Advocacy
- Managing Delinquent Account
- Payment Processing
- Analytical and Critical Thinking
- Attention to Detail
- Updating Customer Accounts
- Persuasive Negotiation
- Payment Scheduling
- Clear Communication
- Decision Making
- Microsoft Office
- Training and Teaching
- Documentation and Recordkeeping
- Skip Tracing
- Organizational Skills
- Word Processing
- Time Management
- Team-oriented
- Foreclosures and Liquidations
- Customer research
- Call center background
Education
true
Certification
- Women of Tomorrow Scholarship (June, 2015)
- Medication Administration Training (June, 2023)
Languages
English
License
D Security License (May, 2027)
Timeline
Front Desk Coordinator
South Florida Eye Health
09.2025 - Current
Direct Care Provider
Love Joy Home Care LLC
07.2024 - 03.2025
Direct Care Provider
Metamorphosis For Life Inc
05.2023 - Current
Collections Specialist
Miami Dade County Finance Credit & Collections
01.2023 - 04.2023
Collections Specialist
United Collection Bureau
10.2019 - 12.2022
Shift Manager
Checkers Rally's
02.2017 - 01.2020
Preschool Teacher's Assistant
Exploration Station Preschool- Miami Dade College
06.2015 - 09.2018
AA - Pre-Elementary/Early Childhood Education
Miami Dade College
High School Diploma -
Miami Northwestern Senior High School
Certificate of Completion -
Cope Center North
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