Jennifer Kiel
Daytona Beach,FL
Summary
Professional with proven track record in managing front desk operations and enhancing client experiences. Skilled in administrative tasks, customer service, and communication, ensuring smooth daily functions. Strong focus on team collaboration and adapting to changing needs, reliably supporting colleagues and achieving results.
Overview
13
13
years of professional experience
Work History
Front Desk Coordinator
AdventHealth
Daytona Beach, FL
04.2024 - Current
- Achieves seamless patient scheduling and check-in/check-out operations, resulting in enhanced patient experience. Developing lasting relationships with patients, contributing to a welcoming environment.
- Improves patient satisfaction by actively listening to concerns and delivering customized solutions that align with patient an provider requirements.
- Conducts thorough insurance verifications and provides detailed estimates to enhance patient understanding of financial obligations.
- Monitors daily appointment schedules to ensure effective allocation of provider time for patient care.
- Manages over 100 incoming calls daily, delivering accurate information and support to patients.
Customer Service Representative
Ormond Ace Hardware
Ormond Beach, FL
05.2022 - 03.2024
- Managed inventory levels effectively, eliminating stock shortages and minimizing back stock to less than 10%.
- Developed relationships with customers to increase customer satisfaction and loyalty.
- Managed high-volume customer queues efficiently, minimizing wait times while maintaining exceptional service standards.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Income Tax Preparer
H&R Block
Charlottesville, VA
12.2018 - 05.2019
- Scheduled over 700 clients across 2 offices with 8 tax professionals.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Interviewed clients to prepare accurate tax returns.
- Conducted thorough research on unfamiliar tax situations to ensure proper treatment within client returns.
- Educated clients on relevant tax matters, empowering them to make informed decisions regarding their finances.
Senior Tax Preparer
Department Of Defense
Joint Base Lewis McChord, Tacoma WA
01.2016 - 06.2018
- Assisted over 150 clients in achieving maximum savings with expert knowledge of current tax laws and regulations.
- Reviewed over 200 clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Leveraged advanced software programs in order to optimize accuracy and efficiency during preparation process.
- Collaborated with team members to share best practices and improve overall efficiency in tax preparation tasks.
- Communicated with clients to answer questions and provide advice on tax matters.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
Human Resource Team Member
Target
Fairfax, VA
11.2013 - 05.2015
- Managed employee relations issues effectively, maintaining a harmonious workplace atmosphere.
- Tracked various statistics and kept detailed records to support human resources department.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Ensured accuracy of 200 personnel records by meticulously maintaining confidential files and databases.
- Responded to employee inquiries regarding benefits and other HR topics.
- Served as a liaison between employees and management, facilitating open lines of communication.
Education
No Degree - General Studies
BYU- Idaho
Rexburg, IDSkills
- Office management assistance
- Customer Service
- Cash Handling and Accounting
- Patient Support
- Training and mentoring
- Problem Resolution
- Maintains focus during challenging circumstances
Timeline
Front Desk Coordinator
AdventHealth
04.2024 - Current
Customer Service Representative
Ormond Ace Hardware
05.2022 - 03.2024
Income Tax Preparer
H&R Block
12.2018 - 05.2019
Senior Tax Preparer
Department Of Defense
01.2016 - 06.2018
Human Resource Team Member
Target
11.2013 - 05.2015
No Degree - General Studies
BYU- Idaho