Sheila Rivera

Greeted patients and visitors with a warm, professional demeanor.

• Managed appointment scheduling and confirmed patient visits effectively.
• Assisted with check-in and check-out process by verifying identification and collecting payment information.
• Handled phone inquiries and directed calls to appropriate team members efficiently.
• Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
• Provided excellent customer service by responding promptly to guest requests and resolving issues quickly and efficiently.
• Built relationships with long-term clients through individualized and outstanding customer service.
• Coordinated communication between orthodontists, staff, and patients smoothly.
• Cultivated professional relationships with guests, improving customer retention through coordinated service.
• Managed customer complaints and rectified issues to complete satisfaction.
• Assisted in maintaining patient records and ensuring confidentiality compliance.
• Performed administrative tasks such as filing documents, preparing reports, and updating databases.
• Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
• Prepared weekly reports summarizing activities of the front desk operations.
• Maintained important files, running reports, and delivering updates on occupancy and revenue.
• Organized office supplies and maintained a clean front desk environment consistently.
• Took inventory and ordered low-stock items to maintain effective supply organization.
• Supported team members by training new staff on front desk procedures effectively.
• Opened the office and completed closing paperwork and procedures daily.
• Responded to emails from guests regarding their stay or any special requests they may have had.
• Engaged directly with clients to fulfill requests, resolve conflicts, and direct non-customer service related inquiries to appropriate department and personnel.
• Assisted with scheduling shifts for front desk staff members according to business needs.
• Supported other departments by assisting with key tasks.
• Input customer data into reservation systems and update to reflect room changes.
• Processed payments from customers including cash, checks, debit and credit cards, gift cards.
• Assisted dental monitoring by checking patient progress and reporting findings to the orthodontist.
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• Enhanced store performance by implementing process improvements and addressing performance gaps.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Met sales quota through effective use of social media and brand marketing strategies.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Tracked inventory levels regularly to ensure accuracy and availability. and physical inventory counts to minimize loss.
• Increased workflow productivity by hiring, managing, and developing high-performing associates.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

• Coordinated daily shift changes to ensure smooth task execution and address special requests.
• Delegated tasks to employees and monitored activities and task completion.
• Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
• Developed training manual to serve as a comprehensive reference guide for employees.
• Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
• Positioned skilled staff in key areas throughout shift to optimize department productivity.
• Upheld company standards and compliance requirements for operations and cleanliness.
• Complied with company safety procedures, policies and regulations to promote safe working environment.
• Complied with company safety procedures, policies and regulations to promote a safe working environment.
• Coordinated shift-based inventory receiving, auditing and restocking.
• Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
• Assessed customer needs to provide timely assistance.
• Coached team on company policies and best practices, improving operational efficiency and enhancing employee productivity.

• Positioned skilled staff in key areas throughout shift to optimize department productivity.
• Generated reports to assess performance and adjusted workflows to realign with targets.
• Upheld company standards and compliance requirements for operations and cleanliness.
• Coordinated shift-based inventory receiving, auditing and restocking.
• Coached crew members and reinforced standards, enhancing overall performance across the organization.
• Promoted product through diverse channels, contributing to an expanded customer base and increased market share.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Increased customer base and market share by promoting product through diverse channels.
• Managed schedules, accepted time off requests and found coverage for shifts.
• Coached staff on strategies to enhance performance and improve customer relations.
• Spearheaded training initiatives to improve employee performance and bottom-line business results.
• Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
• Oversaw efficient receiving and inventory management to keep stock within optimal levels.
• Cross-trained in every store role to maximize operational knowledge.
• Treated associates with fairness and respect, providing recognition of accomplishments.
• Delegated work to staff, setting priorities and goals.
• Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
• Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
• Met with each associate to establish realistic monthly sales goals.
• Established ambitious goals for employees to promote achievement and surpass business targets.
• Set ambitious goals for employees, driving achievement and helping to surpass business targets.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
• Processed credit card, EBT and gift certificate payments in electronic computer systems.
• Welcomed customers warmly as they entered the store. and responded to informational requests.
• Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
• Resolved customer complaints and concerns promptly, escalating complex issues to supervisor for timely resolution.
• Resolved customer complaints and concerns promptly.
• Greeted customers promptly and responded to questions.
• Assisted customers to find appropriate products, answered product questions and provided product solutions.
• Answered phone calls to assist customers with questions and photo department orders.
• Scanned items quickly to keep lines moving and reduce overall wait time.
• Guided customers in locating and selecting products, addressing questions to support informed purchasing decisions.
• Monitored sales events, added new merchandise and rang up purchases.
• Cleaned and stocked front end areas, including register changing tapes and ribbons.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
• Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
• Maintained work area in clean and neat manner.
• Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
• Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
• Kept work area organized and tidy to support efficient operations. in clean and neat manner.
• Built and maintained productive relationships with employees.
• Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.