Leah Worthington

• Presented treatment plans, including financial options to patients’ satisfaction
• Audited patient accounts, answering patient questions regarding discrepancies
• Submitted insurance claims for past-due outstanding 60-90, and corrected claims ensuring timely reimbursement
• Answered phones, and scheduled new patient establish care appointments
• Coordinated patient scheduling to optimize office workflow and minimize wait times.
• Managed front desk operations, ensuring efficient patient check-in and check-out processes.
• Implemented patient feedback systems to improve service delivery and enhance patient satisfaction.
• Collaborated with dental staff to streamline appointment bookings and reduce scheduling conflicts.
• Led initiatives for office efficiency, resulting in improved patient flow and reduced operational delays.

• Established a positive and inviting atmosphere to enhance patient experience through timely greetings.
• Leveraged Open Dental software to schedule new patients, manage recurring follow-ups, and coordinate emergency appointments.
• Developed and presented comprehensive treatment plans while finalizing payment arrangements.
• Operated multi-line phone system, efficiently managing up to 80 calls daily.
• Engaged with new patient referrals to coordinate appointment scheduling and enhance patient onboarding.
• Provided comprehensive responses to patient account questions to enhance customer service experience.
• Facilitated brainstorming sessions with team members to generate effective and professional solutions for ongoing issues.
• Provided comprehensive training and ongoing support to enhance business associates' proficiency in office tasks.
• Utilized conflict resolution skills to manage and de-escalate patient concerns, ensuring a positive experience.

Verified insurance coverage and submitted required claim processing documentation

• Reduced outstanding insurance claims by 70%, generating thousands of dollars in revenue
• Accurately entered cash, debit, and credit card payments into internet-based software, and patient accounts
• Leveraged solid MS Excel skills to compile comprehensive, data driven reports on outstanding claims organized by patient
• Managed patient billing inquiries and resolved discrepancies to enhance customer satisfaction.

• Directed daily office functions to enhance operational efficiency and maintain organized filing systems.
• Streamlined executive schedules and appointments to enhance operational efficiency.
• Assisted in compiling reports and creating presentations.
• Supported travel arrangements for team members. Provided logistical assistance for meetings and events.
• Represented company at trade shows, showcasing products and gathering market insights.
• Managed vendor relationships and coordinated logistics for sales orders.
• Assisted in organizing and planning trade shows with various internal and external teams as well as supported logistics and coordination efforts for successful trade show participation.
• Attended trade shows and demonstrated new product lines to prospective customers
• Assisted in onboarding new employees through product training sessions. Supported team members in understanding product features and functionalities. Facilitated hands-on training to enhance product knowledge.
• Managed comprehensive data entry tasks for both consumer and distributor sales orders, ensuring precision and efficiency.
• Conducted thorough reconciliation of reports to maintain data integrity and support financial audits.
• Assisted in taking calls via a managing multi-line phone systems taking approximately 50-100 incoming calls, internet orders and emails.