Hi, I’m
Erika Peters
Patient Coordinator
Pensacola,FL
Summary
Productive patient coordinator with proven track record of excellent customer service and consistent results. Possesses excellent communication skills, professional attitude and keen attention to detail. Dedicated to using latest technologies and processes to deliver highest level of efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
years of professional experience
Work History
HCA Healthcare
Patient Coordinator
01.2022 - Current
Job overview
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Assisted patients with insurance verification and benefits inquiries, ensuring accurate information delivery.
- Collaborated with healthcare providers to ensure timely updates on patient treatment plans and progress.
- Implemented electronic health record systems to enhance data accuracy and retrieval speed for patient records.
The Ark Pet Spa & Hotel
Kennel Technician
10.2021 - 01.2022
Job overview
- Provided daily care and attention to diverse breeds, ensuring health and safety standards were met.
- Provide food and water, Provide/administer medication, Check-in and check-out pets in a timely manner, Pick up after pets, Communicate with staff, Assist with bathing dogs, Clean and disinfect kennel and outside areas
- Maintained cleanliness of kennel facilities, adhering to strict sanitation protocols to promote animal well-being.
- Collaborated with team members to enhance workflow efficiency, improving service delivery and customer satisfaction.
Mohawk Industries
Creeler Operator
02.2021 - 09.2021
Job overview
- Operated creeling machines to ensure efficient yarn application in production processes.
- Monitored yarn quality and consistency, implementing corrective actions as necessary.
- Maintained accurate inventory of yarn supplies, minimizing waste and ensuring availability.
- Developed and implemented standard operating procedures for creeling processes, improving consistency.
AJ Family Salon
Receptionist
10.2020 - 02.2021
Job overview
- Managed front desk operations, ensuring smooth check-in and appointment scheduling.
- Provided exceptional customer service, addressing client inquiries and resolving concerns efficiently.
- Maintained accurate records of appointments and client information using salon management software.
- Oversaw inventory management for salon supplies, ensuring availability for daily operations.
- Confirmed appointments, communicated with clients, and updated client records.
Amazon Fulfillment Associates
Picker
03.2019 - 12.2020
Job overview
- Pick customer orders quickly and efficiently, Continuously work at a fast pace for entirety of shift, Remain a 95%+ rate
- Operated handheld scanning devices to accurately track and pick orders.
- Collaborated with team members to optimize picking processes and enhance workflow efficiency.
- Inspected products for quality assurance before packaging and dispatching.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
Five Star Food Service, Inc.
Cafeteria Server
07.2017 - 02.2019
Job overview
- Delivered exceptional customer service in fast-paced cafeteria environment.
- Managed food preparation and presentation adhering to health and safety standards.
- Collaborated with kitchen staff to ensure timely meal service during peak hours.
- Resolved customer inquiries efficiently, enhancing overall dining experience.
Maurices
Sales Associate
06.2016 - 07.2017
Job overview
- Enhanced customer satisfaction through personalized service and product recommendations.
- Managed inventory levels and organized merchandise displays to maximize sales potential.
- Trained new associates on effective sales techniques and store policies.
- Collaborated with team members to ensure a seamless shopping experience for customers.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Little Caesars
Cashier
04.2015 - 05.2016
Job overview
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register balances during shifts.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
Dalton State CollegeDalton, GA
Undergraduate from Biology
05.2020
North Murray High SchoolChatsworth, GA
High School Diploma
05.2016
Skills
- Ability to work under pressure
- Advising people
- Customer service skills
- Effective listening skills
- Office Administration
- Organizational Skills
- Customer service
- Medical terminology
- HIPAA
- Hospitality
- Microsoft Word
- Insurance verification
- Microsoft Outlook
- Continuous Learning
- Quality Assurance
- Attention to Detail
- Effective Communication
- Teamwork Abilities
- Customer Service
- Setting up Profiles
Work Authorization
Authorized to work in the US for any employer
Timeline
Patient Coordinator
HCA Healthcare
01.2022 - Current
Kennel Technician
The Ark Pet Spa & Hotel
10.2021 - 01.2022
Creeler Operator
Mohawk Industries
02.2021 - 09.2021
Receptionist
AJ Family Salon
10.2020 - 02.2021
Picker
Amazon Fulfillment Associates
03.2019 - 12.2020
Cafeteria Server
Five Star Food Service, Inc.
07.2017 - 02.2019
Sales Associate
Maurices
06.2016 - 07.2017
Cashier
Little Caesars
04.2015 - 05.2016
Dalton State College
Undergraduate from Biology
North Murray High School
High School Diploma