Jocelyn Perla-Benitez
Webster,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Patient Coordinator
Access Nurse
02.2022 - Current
- Display tact and professionalism during all telephone encounters
- Use approved scripting, collects demographic information and enters the accurate, complete information
- Screen the call using to identify emergent calls to be handled promptly by the nurse.
- Offer and document non-medical information such as class scheduling and physician referrals.
- Develop and maintain a positive work climate and support the overall team efforts of the call center
- Openly communicate any issues of concern to management team members.
- Work independently and efficiently, and recognizes and deals with priorities
- Maintain confidentiality of all protected health information and other TeamHealth related information.
- Participate in staff development activities including orientation, continuing education opportunities, and staff meetings.
- Perform other non-clinical duties as assigned or directed.
Medical Assistant
Pulmonary and Sleep Physicians of Houston
07.2017 - 05.2022
- Enter HPI, vitals, medical history, and update current medication list
- Data entry, insurance eligibility verification
- Timely, effective processing of assigned appeals, submitting, tracking and reporting of appeal outcomes
- Obtain prior authorizations for medications, radiology, and surgeries
- Administer flu/pneumonia vaccines, Xolair injections and breathing treatments to patients
- Perform pulmonary function test
- Completes medical records request received by other doctor’s offices, attorneys, social security
- Processing and validating payer request and processed claims via correspondence, remittance advice and EOBs
- Other duties as assigned
Medical Assistant
Laila and Amir Hassan, M.D
09.2015 - 06.2017
- Enter HPI, vitals, update medication list, and order diagnostic testing
- Obtain prior authorization on medications, radiology, and appeals
- Administer vaccines
- Investigate all denied services to determine the reason for service denial, appeal, if appropriate
- Comply with Federal and State legislation pertaining to all billing related matters
- Verify benefits and eligibility
- Collect co-payments and outstanding balances on patient accounts
- Other duties as assigned
Education
Associate of Applied Science - Respiratory Therapy
San Jacinto Community College
Houston, TX08.2023
Diploma - Medical Assisting
Remington College
Webster, TX08.2015
Diploma - General Studies
Clear Falls High School
League City, TX06.2013
Skills
- Proficient in Microsoft Outlook, Excel, Word, PowerPoint
- Problem solving skills
- Ability to adapt to increased business demands
- Ability to work independently and multi-task
- Ability to work in fast paced environment, perform under pressure and meet tight time requirements
- Excellent communication and customer service skills
- Flexible and reliable
- Verbal and Written Communication
- Quality Assurance
- Electronic Records Management
- Attention to Detail
- Account Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Coordinator
Access Nurse
02.2022 - Current
Medical Assistant
Pulmonary and Sleep Physicians of Houston
07.2017 - 05.2022
Medical Assistant
Laila and Amir Hassan, M.D
09.2015 - 06.2017
Associate of Applied Science - Respiratory Therapy
San Jacinto Community College
Diploma - Medical Assisting
Remington College
Diploma - General Studies
Clear Falls High School
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