Erika Platero

• Coordinate daily operational activities to ensure smooth business performance
• Serve as a key point of contact between internal teams and clients
• Manage scheduling, documentation, and communication to support client needs
• Identify and assist in resolving operational issues to improve efficiency
• Maintain accurate records and ensure timely follow-up

Account Management Skills Demonstrated:
Client communication • Relationship management • Problem resolution • Process coordination • Detail orientation

• Delivered exceptional customer service in a high-volume retail environment
• Built strong relationships with repeat customers through personalized service
• Handled customer concerns professionally and resolved issues efficiently
• Maintained product knowledge to provide informed recommendations
• Collaborated with team members to meet daily performance goals

Account Management Skills Demonstrated:
Customer retention • Upselling support • Conflict resolution • Communication • Team collaboration