Erika Posada
Las Vegas,NV
Summary
Dynamic leader with a proven track record at Wells Fargo, excelling in operations management and customer service. Expert in banking regulations and risk management policies, significantly enhancing client satisfaction and branch performance. Skilled in sales, adept at resolving complex issues, and committed to fostering strong client relationships through personalized attention.
Overview
22
22
years of professional experience
Work History
Branch Manager
Wells Fargo
11.2022 - Current
- Monitored branch performance against key performance indicators, implementing corrective actions as needed.
- Ensured courteous and professional customer engagements.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Service Manager
Wells Fargo
03.2010 - 11.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Associate Banker
Wells Fargo
01.2006 - 03.2010
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
Teller / Lead Teller
Wells Fargo
09.2002 - 12.2005
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
Associate Of Business Administration - Business Administration
UEI
06.2002
Skills
- Sales proficiency
- Banking regulations
- Branch operations
- Customer service
- Risk management policies
- Cash handling
- Operations management
Languages
Spanish
Full Professional
Timeline
Branch Manager
Wells Fargo
11.2022 - Current
Service Manager
Wells Fargo
03.2010 - 11.2022
Associate Banker
Wells Fargo
01.2006 - 03.2010
Teller / Lead Teller
Wells Fargo
09.2002 - 12.2005
Associate Of Business Administration - Business Administration
UEI
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