Erika Quezada
Santa Ana
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2
2
years of professional experience
Work History
Senior Clerical Aide
City Of Santa Ana
04.2024 - Current
- Work the Public Works counter handling both permit parking program and engineering submittal related tasks.
- Inputs and Maintains records of all in/out bound calls to the traffic departments “Call Log Program”.
- Processing of traffic related requests received by city’s “myCivic” APP. I sort and files material alphabetically, numerically, chronologically, and by other predetermined categories. Searches files for specified information, secures, prepares and copies data and other information using some independent judgment.
- I prepare and maintain mailing and other lists. Makes simple postings to various department, fiscal, or other records according to standardized procedures. I perform simple arithmetic computations in preparing and/or checking extensions on forms, reports or statistical tabulations.
- I serve as a desk clerk or receptionist, furnishing routine factual information in person or by telephone, referring callers to appropriate person or office, and processing applications, forms or other business matters of a standardized, routine nature. I operate standard office equipment, such as personal computers, calculators, and photocopiers.
- I attend City Hall after hours public meetings relating to permit parking and answering questions from the public.
Guest Services
Burke Williams
01.2022 - Current
- Lead and inspire the team to go above and beyond to transform their guests' days
- Create and foster an environment of open communication
- Motivate and mentor the team to achieve all business goals
- Reward individuals and teams for high performance and develop strategies to address areas of opportunity
- Uphold and manage brand standards for presentation and cleanliness with employees and throughout the spa
- Monitor and maintain excellent service levels across all departments
- Develop and implement innovative ways to inspire and motivate teams through incentives, parties, complimentary products or services, and more
- Lead training and sales classes along with one-on-one mentoring and coaching
- Create training programs as necessary, design new ways to develop and coach teams
- Engage with guests personally, building relationships and rapport and creating memorable experiences to transform their days
- Coach team members in-the-moment to ensure that the elevated Burke Williams customer service is delivered at every turn.
Code Enforcement Officer
4Leaf Incorporated
08.2023 - 04.2024
- Current Contract Code Enforcement Officer providing Code Enforcement Services for the City of Orange, City of Tustin, and City of Fontana
- Partner with the Health Department to combat illegal food vending activities
- Issue Notice of violations and take photos of illegal food vending establishments
- Assist the Health Department with confiscating food perishable items and properly discard
- Prepare daily activity log and photos to provide to Code Enforcement Manager
- Make contact with illegal vendors and provide applications and informational packets to legalize their vending activity
- Write daily reports and submit to Code Enforcement Manager
- Patrol City in a company issued vehicles in search for unpermitted vending activity.
Education
Santiago Canyon College
10.2023
Advance Code Enforcement Officer Certificate -
Santiago Canyon College
10.2023
Golden West College
09.2023
PC 832 Laws of Arrest Certificate -
Golden West College
09.2023
Santa Ana College
01.2001
Skills
- Critical thinking and problem solving
- Customer Service
- Communication
- Ability to Multitask
- Ability to Work in a Team
- Communication Skills
- Ability to Work Under Pressure
- Fast Learner
- Leadership and Teamwork
- Flexibility and Adaptability
- Microsoft Office
- Scheduling appointments
- Typing Speed
References
- Ryan Edwards, Director of Sales at Keller Williams, 714-336-5234
- Oscar Verduzco, City of Santa Ana Code Enforcement, 626-290-3874
- Violet Cagnin, Burke Williams Manager, 949-357-8983
Hobbies and Interests
- I love going to the gym.
- Spending quality time with family and friends.
- Attending church with family on the weekends.
Timeline
Senior Clerical Aide
City Of Santa Ana
04.2024 - Current
Code Enforcement Officer
4Leaf Incorporated
08.2023 - 04.2024
Guest Services
Burke Williams
01.2022 - Current
Santiago Canyon College
Advance Code Enforcement Officer Certificate -
Santiago Canyon College
Golden West College
PC 832 Laws of Arrest Certificate -
Golden West College
Santa Ana College
Similar Profiles
Christian SantiagoChristian Santiago
Engineering Intern at City Of Santa AnaEngineering Intern at City Of Santa Ana
Mauricio CantuMauricio Cantu
Construction Inspector at City Of Santa AnaConstruction Inspector at City Of Santa Ana
Sergio VasquezSergio Vasquez
Senior Special Employment Counselor at City Of Santa AnaSenior Special Employment Counselor at City Of Santa Ana