Erika Ramirez
Los Angeles,CA
Summary
Seasoned Service Manager bringing 9+ years of banking experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
12
12
years of professional experience
Work History
Service Manager
Wells Fargo
08.2013 - 01.2023
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Analyzed service reports to identify areas of improvement.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Educated customers on use of banking website and mobile apps.
- Assisted with training of new tellers on policies and procedures.
Supervisor of Operations
Icing By Claire's
01.2011 - 05.2013
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Education
No Degree - General Studies
Los Angeles Trade Technical College
Los Angeles, CA06.2010
High School Diploma -
Thomas Jefferson High School
Los Angeles, CA06.2007
Skills
- Coaching and Mentorship
- Employee Relations
- Task Delegation
- Risk Management
- Critical Thinking
- Employee Supervision
- Compliance Enforcement
- Multitasking and Organization
- Leadership Development
- Supply Ordering
- Train Workers
- Branch Management
- Forecasting
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Service Manager
Wells Fargo
08.2013 - 01.2023
Supervisor of Operations
Icing By Claire's
01.2011 - 05.2013
No Degree - General Studies
Los Angeles Trade Technical College
High School Diploma -
Thomas Jefferson High School
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