Summary
Overview
Work History
Education
Skills
Timeline
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ERIKA RAMIREZ

ERIKA RAMIREZ

Palm Beach Gardens,FL

Summary

Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.

Overview

18
18
years of professional experience

Work History

Driver

OnTrac
West Palm Beach, FL
04.2022 - Current
  • Delivered packages to customers in a timely and efficient manner.
  • Utilized GPS navigation systems to plan efficient routes for deliveries.
  • Adhered to company policies and procedures related to safety and security standards.

Manager

CLUBTOURS TRAVEL & TOURS
BUCARAMANGA, SANTANDER
06.2015 - 01.2021
  • Collaborated with other departments to ensure smooth running of all tourism operations.
  • Organized and coordinated tours, events and activities for visitors.
  • Created content for websites related to tourism services offered by the organization.
  • Researched new destinations and prepared itineraries for travelers.
  • Maintained records of visitor inquiries and bookings.
  • Managed social media accounts to increase brand awareness among target audiences.

Manager of Operations

ALMACENES EXITO S.A.
BUCARAMANGA, SANTANDER
11.2011 - 04.2015
  • Coordinated daily operations activities and assigned tasks to staff members.
  • Maintained accurate records of all operational activities.
  • Ensured compliance with organizational policies, regulations, and standards.
  • Conducted training sessions for new employees on operational procedures.

Operations Assistant

ALMACENES EXITO S.A.
BUCARAMANGA, SANTANDER
08.2006 - 11.2011
  • Provided excellent customer service by responding to inquiries in a timely and efficient manner.
  • Implemented best practices regarding customer service standards across all channels.
  • Maintained accurate records of customer interactions and transactions.
  • Managed daily operations of the Customer Service Department.
  • Answered customer inquiries via telephone, email and face-to-face contact.

Education

BUSINESS TECHNOLOGY - ADMINISTRATIVE

SANTANDER INDUSTRIAL UNIVERSITY
BUCARAMANGA
12-2012

Skills

  • Business Administration
  • Strategic Planning
  • Staff Development
  • Operations Management

Timeline

Driver

OnTrac
04.2022 - Current

Manager

CLUBTOURS TRAVEL & TOURS
06.2015 - 01.2021

Manager of Operations

ALMACENES EXITO S.A.
11.2011 - 04.2015

Operations Assistant

ALMACENES EXITO S.A.
08.2006 - 11.2011

BUSINESS TECHNOLOGY - ADMINISTRATIVE

SANTANDER INDUSTRIAL UNIVERSITY

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ERIKA RAMIREZ