Erika Astrid Yepes
Miami,FL
Summary
Engaging Sales Professional committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
16
16
years of professional experience
Work History
Sales Associate
Ralph Lauren
Miami, Florid
02.2023 - Current
- Consistently delivered results by exceeding sales metric KPI's such as Net Sales, UPT, and ATV at both individual and store levels.
- Generate return business through cultivating a high producing VIP client book by providing world class tailored styling experiences.
- Implemented marketing strategies to enhance brand recognition and maximize product exposure
Realtor
Lokation Real Estate
Miami, FL
10.2008 - Current
- Conducted open houses and showings of properties to prospective buyers.
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
Associate Manager
Tumi Inc.
Miami, FL
02.2022 - 01.2023
- Facilitated the development of staff by providing training, coaching, and feedback.
- Implemented customer service standards across all departments in the organization.
- Monitored customer complaints and provided timely solutions to improve customer experience.
Education
Certification And Real Estate License -
Gold Coast School of Realty
Miami09-2005
Some College (No Degree) - Food And Nutrition
University of Florida
MiamiSkills
- Bilingual (English, Spanish)
- Exceptional customer service
- Sales Prowess
- Retail Store Operations
- Team Oriented
Languages
Spanish
Native/ Bilingual
Timeline
Sales Associate
Ralph Lauren
02.2023 - Current
Associate Manager
Tumi Inc.
02.2022 - 01.2023
Realtor
Lokation Real Estate
10.2008 - Current
Certification And Real Estate License -
Gold Coast School of Realty
Some College (No Degree) - Food And Nutrition
University of Florida
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