Erika Richardson
Worden,MT
Summary
Diligent Waitress with solid background in providing exceptional customer service in fast-paced dining environments. Successfully handled high-volume tables, ensured customer satisfaction, and supported team efficiency. Demonstrated adaptability and multitasking skills consistently in dynamic situations.
My most rewarding professions that I have been in, have always been that involving students of all ages. To watch the growth of each individual student, brings me great pride to be just a small portion of what sets them up for success in the future, no matter where that may take them.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waitress
Cowboy Cookin'
10.2022 - 03.2023
- Provided exceptional customer service to enhance dining experiences and foster repeat business.
- Took orders accurately and efficiently, ensuring timely delivery of food and beverages.
- Maintained cleanliness and organization of dining area, contributing to overall restaurant ambiance.
- Collaborated with kitchen staff to communicate special requests or dietary restrictions effectively.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Substitute Teacher, K-12
Hysham Public Schools
08.2021 - 05.2022
- Delivered engaging lessons following established curriculum to ensure student understanding and participation.
- Adapted instructional materials and methods to meet diverse learning needs of students in various grades.
- Managed classroom behavior effectively, fostering a positive learning environment for all students.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Followed lesson plans designed by absent teachers.
- Supervised lunchroom and recess activities.
Vet Assistant
Treasure Veterinary Service
08.2018 - 03.2019
- Assisted veterinarians during examinations and procedures, ensuring animal comfort and safety.
- Maintained cleanliness of exam rooms and surgical areas following strict sanitation protocols.
- Prepared animals for surgery by administering pre-operative medications and monitoring vital signs.
- Educated pet owners on post-operative care and medication administration for optimal recovery.
- Provided compassionate care to animals, including feeding, grooming, and exercise routines.
- Documented patient records accurately in veterinary software to maintain comprehensive medical histories.
- Assisted in diagnostic procedures such as radiographs, bloodwork analysis, and urine testing for comprehensive patient evaluations.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
School Bus Aide
Roundup Public Schools
08.2014 - 05.2015
- Assisted students during boarding and disembarking to ensure safety and security.
- Monitored student behavior on bus, promoting a positive and respectful environment.
- Maintained cleanliness and organization of bus interiors for optimal student comfort.
- Built and maintained positive relationships with teachers, students and parents.
- Enhanced student safety by consistently monitoring bus behavior and addressing issues promptly.
Substitute Teacher, K-12
Roundup Public Schools
08.2014 - 05.2015
- Collaborated with full-time teachers to align lesson plans and maintain continuity in instruction.
- Maintained accurate records of attendance and student performance, ensuring compliance with school policies.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Provided one-on-one tutoring sessions for struggling students, helping them improve academic performance and gain confidence in their abilities.
Education
High School Diploma -
Custer Public School
Custer, MT05-2009
Certified Nurse Assistant - CNA
Miles City Community College
Miles City, MT11-2011
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Safe food handling
- Student engagement
- Multi-subject instruction
- Special needs support
- Relationship building and management
- Safety awareness
Certification
*CPR & AED Training
*First Aid, Health and Safety
*Concussion in Sports
*Fundamentals of Coaching
*Middle School Coaching
Timeline
Waitress
Cowboy Cookin'
10.2022 - 03.2023
Substitute Teacher, K-12
Hysham Public Schools
08.2021 - 05.2022
Vet Assistant
Treasure Veterinary Service
08.2018 - 03.2019
School Bus Aide
Roundup Public Schools
08.2014 - 05.2015
Substitute Teacher, K-12
Roundup Public Schools
08.2014 - 05.2015
High School Diploma -
Custer Public School
Certified Nurse Assistant - CNA
Miles City Community College