Erika Robideaux
Lafayette
Summary
Passionate, results-driven Assistant Community Manager with over seven years of expertise in customer service, specializing in leasing and property management. A proactive team player who infuses enthusiasm and positive energy into daily operations. Demonstrates ability to tackle complex challenges, execute effective marketing initiatives, and manage multiple tasks efficiently, leading to a proven track record of securing leases and optimizing operational processes. Dedicated to building strong community relationships while utilizing leadership and project management skills to drive overall success!
Overview
5
5
years of professional experience
Work History
Assistant Community Manager
Greystar
Scott, LA
07.2025 - Current
- Supported community and software transition efforts by implementing organized procedures to restore normal property operations following a system downtime period.
- Assisted in managing resident communications and addressing inquiries promptly.
- Collaborated in mentoring a newly hired Assistant Community Manager through cross-community hands-on training and support.
- Coordinated community events to enhance resident and prospect engagement and satisfaction.
- Built excellent rapport with residents, prospective tenants, and team members and maintained positive and energetic attitude daily.
- Maintained accurate records of property operations and resident interactions using various property management software platforms.
- Collaborated with maintenance team to ensure timely resolution of service requests, and unit turn overs, contributing to overall resident satisfaction.
- Conducted property inspections to uphold community standards and safety compliance.
- Developed promotional materials for marketing campaigns to attract new residents.
- Inspected units before and after tenant moves to determine necessary charges or readiness for new tenants.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills to maintain resident/prospect satisfaction.
- Received and processed resident payments, and updated system accounts with latest information or needed corrections.
- Prepared monthly reports and system close-outs tracking occupancy, rent collections, and overall financial operations and assisted sister community with such tasks when needed.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Maintained a resident-focused environment daily.
- Meticulously monitored records of resident accounts and minimized delinquency.
- Managed vendor relationships for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
- Handled tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Assisted in reducing vacancy rates and limit missed revenue opportunity through effective marketing strategies and community outreach efforts.
- Supported local businesses/members though social media and outreach marketing.
- Organized community events to foster relationships among residents and promote a sense of community
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Collaborated with local businesses to arrange partnerships/resident perks.
- Contributed to property's online presence by managing social media accounts on all platforms applicable.
- Collaborated with Property Manager to manage lease renewals, improving resident retention and occupancy stability.
- Provided leadership, positivity, guidance and support to staff members.
Leasing Consultant
The Waters at Settlers Trace
Lafayette, Louisiana
01.2024 - 01.2025
- Recognized as a "Top Leasing Consultant" monthly within the company’s regional portfolio for consistently achieving high lease volume.
- Earned "Leasing Excellence" for outstanding performance and service.
- Enhanced community reputation through a multitude of positive resident interactions and reviews. This assisted with the community receiving The 2024 Elite ORA Power Ranking.
- Streamlined lease processes, ensuring compliance and accuracy in documentation.
- Collaborated with maintenance and vendors to address tenant issues, improving service response times
- Built excellent rapport with residents, prospective tenants, and team members
- Performed community tours and shared extensive knowledge about the community and resident benefits
- Followed up with prospects via phone, email, and CRM systems to maximize conversation rates
- Managed high-volume tasks, demonstrating strong multitasking, problem-solving abilities and adaptability
- Assisted with ideas for new marketing strategies and resident events
- Trained and guided new hire to perform to the community’s standards
- Learned process to complete management tasks when there was no property manager
- Promoted to Assistant Community Manager at The Water’s at West Village where I plan to utilize my knowledge and experience to transform the community into the best version of itself
Salesperson
Mendoza Ford
Maurice, Louisiana
01.2023 - 01.2024
- Completed a nine month training program resulting in extensive product and consumer knowledge
- Built and nurtured long-term relationships, resulting in repeat customer loyalty/referrals
- Followed up with leads and previous clients via phone, email, and CRM systems to encourage return business and maximize conversion rates
- Delivered a smooth, pressure-free buying experience by tailoring vehicle options to customer needs
- Handled post-sale issues and partnered with service department to ensure full customer satisfaction
- Managed high-volume tasks, demonstrating strong multitasking and problem-solving abilities
- Performed vehicle test drives and deliveries
- Coordinated with local business to customize vehicles to the customer’s needs
Server/Bartender
WalkOns Sports Bistreaux
Lafayette
12.2020 - 12.2022
- Led team as Captain & Head-Waitress, ensuring exceptional guest service and satisfaction.
- Trained new staff, enhancing team efficiency and cohesion.
- Managed high-volume tasks, demonstrating strong multitasking and problem-solving abilities.
- Handled financial transactions accurately, maintaining trust and integrity.
- Addressed guest concerns promptly, cultivating positive experiences and contributing to a welcoming atmosphere
- Memorized drink recipes, quickly preparing beverages to meet customer demand.
- Performed opening/closing duties
- Built excellent rapport with customers resulting in great reviews and repeat business
Fashion Model
*Scheduled Bookings*
Lafayette (+traveling)
02.2022
- Participated in diverse photoshoots, enhancing brand visibility and model portfolio.
- Walked in multiple runway shows, showcasing new collections and boosting designer recognition.
- Served as Brand Ambassador for Acadiana Fashion Week, promoting events and engaging audiences.
- Judged casting to assist in selecting models for fashion week
Education
High School Diploma -
Sulphur High School
Sulphur, Louisiana05-2020
Skills
- Decision Making
- Critical Thinking
- Problem Solving
- Multitasking
- Customer Service
- Adaptability
- Teamwork
- Communication
- Time Management
- Leadership
- Project Management
- Mediation
- Marketing
- Fashion Styling
- Modeling
- Interior Design
- Art
- Conflict Resolution
- Networking
- Customer Retention
- Sales Strategy
- Leasing
- Payment processing
- Property management
- Records and database administration
- Event planning
- Analytics reporting
- Hospitality and accommodation
- Strong interpersonal skills
- Financial records oversight
- Meticulous and detail-oriented
- Vendor management
- Daily operations management
- Payment management
- Software management
- Operations management
- Staff training
- Marketing
- Relationship building
- Trend analysis
Timeline
Assistant Community Manager
Greystar
07.2025 - Current
Leasing Consultant
The Waters at Settlers Trace
01.2024 - 01.2025
Salesperson
Mendoza Ford
01.2023 - 01.2024
Fashion Model
*Scheduled Bookings*
02.2022
Server/Bartender
WalkOns Sports Bistreaux
12.2020 - 12.2022
High School Diploma -
Sulphur High School