ERIKA RODRIGUEZ ARRIAZA
Lake City,FL
Summary
Bilingual English-Spanish customer service professional with experience in financial services and hospitality. Handles member and guest support, accurate transactions, confidential recordkeeping, and data entry with attention to detail. Known for courteous communication, adaptability, and collaboration in fast-paced environments.
Overview
1
1
Language
2
2
years of professional experience
Work History
Relationship Specialist II
VyStar Credit Union
04.2025 - Current
- Assisted credit union members with inquiries, delivering professional and courteous service to enhance member satisfaction.
- Engaged with members and colleagues to promote positive service experiences through effective communication.
- Facilitated financial service transactions in accordance with procedures to ensure accuracy and compliance.
- Managed confidential financial and personal information securely in compliance with privacy regulations.
- Perform data entry and maintain accurate records with attention to detail.
- Balance multiple responsibilities while maintaining a customer-focused approach.
Front Desk Receptionist
Courtyard by Marriott
12.2024 - Current
- Welcomed guests, ensuring professional front desk service and positive first impressions.
- Assisted guests with inquiries and service needs, enhancing overall guest satisfaction.
- Contributed to daily front desk operations, fostering a welcoming atmosphere for guests.
- Communicate with guests and team members to help address concerns and support positive guest experiences.
- Apply interpersonal and problem-solving skills when assisting guests.
- Coordinated team meetings to enhance communication and collaboration among members. and trained new employees.
Education
High School Diploma -
Columbia High School
Lake City, FL05-2023
Skills
- Customer service and guest relations
- Hospitality and customer experience
- Professional communication
- Problem-solving and support
- Confidential information management
- Data entry and recordkeeping
- Cash handling and accuracy
- Computer proficiency
- Attention to detail
- Adaptability in fast-paced environments
- De-escalation skills
- Time management
- Leadership and collaboration
- New employee training
- Bilingual communication
- Professional phone etiquette
- Mentoring
Languages
Languages: English and Spanish
EDUCATION & ADDITIONAL QUALIFICATIONS
Additional strengths: Financial services and hospitality experience; leadership and new employee training experience; confidential information handling and accurate recordkeeping.
Languages
Spanish
Professional
Timeline
Relationship Specialist II
VyStar Credit Union
04.2025 - Current
Front Desk Receptionist
Courtyard by Marriott
12.2024 - Current
High School Diploma -
Columbia High School