Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Erika Rondeau

Eastpointe,MI

Summary

I am a motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Dynamic BDC I had extensive experience in customer service. I'm a highly organized professional whom establishes relationships with customers, stays calm under pressure, as well as an organized and dependable candidate. I'm good at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills, the ability to handle multiple projects simultaneously with a high degree of accuracy as well as a hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Salesperson position and I'm ready to help the team achieve company goals!

Overview

8
8
years of professional experience

Work History

BDC Representative

Dynamic BDC
11.2017 - 06.2018
  • Identified and solved problems with minimal guidance to minimize disruptions to business.
  • Utilized consultative selling skills to identify key trends.
  • Identified and executed appropriate strategies for business success.
  • Used sales and order management systems and technologies to facilitate exceptional customer service.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Negotiated prices, terms of sales and service agreements.

Meijer

Meijer
04.2013 - 02.2015
  • Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Quality Control Inspector

Denato Enterprises
Memphis, MI
10.2010 - 03.2011
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Education

GED -

Michigan Department of Education
Macomb, MI
04.2019

Skills

  • Contact Management Systems
  • Stock Replenishment
  • Special Requests
  • Status Reports
  • Effective Customer Communication
  • Making Appointments
  • Inventory Control Processes
  • Serve Customers
  • Promote Products
  • Cash Control
  • Daily Workflows
  • Special Assignments
  • Store Displays
  • Restock Shelves
  • Productivity Standards
  • Telecommunications

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

BDC Representative

Dynamic BDC
11.2017 - 06.2018

Meijer

Meijer
04.2013 - 02.2015

Quality Control Inspector

Denato Enterprises
10.2010 - 03.2011

GED -

Michigan Department of Education
Erika Rondeau