Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vanessa Diaz

Miami

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

5
5
years of professional experience

Work History

BDC Representative

Murgado Automotive Group
01.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined appointment scheduling for increased efficiency and improved customer experience.
  • Boosted sales with proactive follow-up calls and consistent communication with potential clients.
  • Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
  • Maintained detailed records of customer interactions, ensuring consistency in communication and tailored service experiences.
  • Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
  • Increased lead generation by conducting thorough market research and targeted outreach efforts.
  • Utilized consultative selling skills to identify key trends.

Billing Specialist

ECO WATER RESTORATION, INC
04.2021 - Current
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
  • Monitored outstanding invoices and performed collections duties.
  • Managed invoicing and payment processing operations.
  • Executed billing tasks and recorded information in company databases.

Personal Assistant

ECO WATER RESTORATION, INC
04.2021 - Current
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Informed vendors and contractors of client project requirements to foster client satisfaction.

Sales Associate

Murgado Automotive Group
03.2022 - 12.2022
  • Increased customer satisfaction by providing personalized vehicle recommendations based on their needs and preferences.
  • Consistently exceeded sales targets through effective communication and negotiation skills.
  • Maintained up-to-date knowledge of inventory, ensuring accurate information was provided to potential buyers.
  • Collaborated with the finance team to secure favorable financing options for customers.
  • Utilized CRM tools to track leads, manage follow-ups, and effectively build client pipelines.
  • Utilized social media platforms to promote available inventory, reaching a wider audience of potential buyers.
  • Coordinated trade-in appraisals accurately assessing vehicle value while balancing customer expectations.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,

Sales Person

BrandsMart USA
08.2020 - 04.2021
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Improved customer service and telecommunication skills to build lasting relationships.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Expanded brand and marketing strategies by planning strategic events.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Worked to build relationships with customers and built potential for additional sales.

Cashier

Don Pan Bakery
05.2019 - 10.2020
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Completed inventory counts and ordered merchandise.

Server/Cashier

Pizza Station
08.2019 - 11.2019
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.

Server

Llego El Sabor
03.2019 - 08.2019
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Cashier

Cakes By Cary
01.2019 - 07.2019
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provided assistance or intervention where required.

Education

Student of Laws (2) Years Not Completed.

Universidad Bicentenaria De Aragua
Carrizal, Venezuela

English Student (2) Years. Not Completed.

Centro Venezolano De Idiomas
Caracas, Venezuela

High School Diploma -

Jose Maria Vargas
Caracas, Venezuela
07.2016

Skills

  • Sales trends
  • Point of sale operation
  • Problem-solving skills
  • Meeting Sales Goals
  • Customer Contact

Languages

Spanish
Full Professional
English
Professional Working

Timeline

BDC Representative

Murgado Automotive Group
01.2023 - Current

Sales Associate

Murgado Automotive Group
03.2022 - 12.2022

Billing Specialist

ECO WATER RESTORATION, INC
04.2021 - Current

Personal Assistant

ECO WATER RESTORATION, INC
04.2021 - Current

Sales Person

BrandsMart USA
08.2020 - 04.2021

Server/Cashier

Pizza Station
08.2019 - 11.2019

Cashier

Don Pan Bakery
05.2019 - 10.2020

Server

Llego El Sabor
03.2019 - 08.2019

Cashier

Cakes By Cary
01.2019 - 07.2019

Student of Laws (2) Years Not Completed.

Universidad Bicentenaria De Aragua

English Student (2) Years. Not Completed.

Centro Venezolano De Idiomas

High School Diploma -

Jose Maria Vargas

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