Joseph Brown
Augusta,GA
Summary
Adept at learning new tasks quickly to maximize project contributions. Solid track record of consistently exceeding targets in productivity and work quality. Always exploring ways to go above and beyond expected performance to support team.
Determined Team Manager adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Project Management position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Senior Sales Representative
Drivetime Car Sales, LLC
Augusta, GA
09.2019 - Current
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Increased customer satisfaction ratings by successfully resolving challenges.
- Overcame various obstacles and closed sales on tough deals using strong negotiation and persuasion skills.
- Developed exceptional interpersonal, speaking and listening skills from talking with both customers and upper management.
- Identified customer needs by asking appropriate, open-ended questions.
- Reached out to prospective leads through cold calling, applying variety of established selling methods.
- Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Implemented updated marketing strategies to earn top division ratings and increase customer base by [Number]%.
- Became overall sales leader by surpassing sales goals by [Number]% across multiple platforms.
- Provided timely project management while adhering to budget constraints.
- Closed 25 consultative sales to increase profits by 50%.
Retail Store Manager
AT&T Wireless
Augusta, GA
02.2015 - 08.2019
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Created employee schedules to align coverage with forecasted demands.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed and implemented successful staff incentive programs to motivate employees.
Education
Bachelor of Science - Project Management
DeVry University
Villa Park, IL06.2023
Skills
- Closing Strategies
- Patents
- Contact Management Systems
- Profit Target Achievement
- Microsoft Excel
- Employee Management
- Persuasive Negotiations
- Operational Efficiency
- Organizational Systems
- Project Planning
- Project Development
- Project Goals and Milestones
Timeline
Senior Sales Representative
Drivetime Car Sales, LLC
09.2019 - Current
Retail Store Manager
AT&T Wireless
02.2015 - 08.2019
Bachelor of Science - Project Management
DeVry University
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