Erika rosas
olivehurst,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Bilingual CSR
NATURA DISTRUBUTATION
Sacramento, California
08.2024 - 05.2025
- Assisted customers with inquiries in both English and Spanish.
- Resolved customer complaints promptly to ensure satisfaction.
Logistics Coordinator
NATURA DISTRUBUTION
Sacramento, California
08.2024 - 05.2025
- Coordinated shipment schedules to ensure timely delivery of goods.
- Managed inventory levels to maintain optimal stock availability.
- Assisted in tracking shipments using logistics management software.
- Prepared shipping documentation for compliance and accuracy.
- Communicated with suppliers to confirm order details and delivery times.
- Monitored cargo movements and updated stakeholders on status changes.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Collaborated with internal teams to coordinate shipments between multiple locations.
Accounting Assistant
NATURA DISTRABUTION
Sacramento, California
08.2024 - 05.2025
- Supported audits by organizing and providing necessary documentation.
- Collaborated with team members to streamline office procedures.
- Responded to vendor inquiries regarding account discrepancies.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Answered questions from customers regarding their billing or payment status.
- Prepared daily cash flow statements for management review.
Education
CEO CERTIFIED -
Yuba College
Marysville, CA10-2016
High School Diploma -
MARYSVILLE HIGH SCHOOL
Marysville, CA05-2016
Skills
- Bilingual communication
- Customer service
- Complaint resolution
- Inventory management
- Shipping documentation
- Logistics coordination
- Relationship building
- Problem solving
- Data entry
- Attention to detail
- Appointment scheduling
- Warehousing functions
Languages
English
Professional
Spanish
Professional
Certification
FORKLIFT CERTIFIED
References
References available upon request.
Timeline
Bilingual CSR
NATURA DISTRUBUTATION
08.2024 - 05.2025
Logistics Coordinator
NATURA DISTRUBUTION
08.2024 - 05.2025
Accounting Assistant
NATURA DISTRABUTION
08.2024 - 05.2025
CEO CERTIFIED -
Yuba College
High School Diploma -
MARYSVILLE HIGH SCHOOL