Karla Sanchez
Van Nuys,CA
Summary
Detail-oriented professional with extensive experience in billing, office management, and reception. Skilled in data entry, document review, and medical billing, with proficiency in Word, Outlook, and Excel. Proven ability to manage multiple priorities while enhancing team performance and resolving issues. Seeks new challenges to leverage strong organizational and communication skills.
Overview
15
15
years of professional experience
Work History
Bilingual CSR
U.S Legal Support Inc.
Woodland Hills, California
09.2025 - 02.2026
- Delivered bilingual customer support to clients in legal services, enhancing client understanding and satisfaction.
- Addressed inquiries and resolved issues efficiently via phone and email communications, improving response times.
- Managed tracking systems for subpoenas and related correspondence efficiently.
- Processed and organized incoming subpoenas for legal cases, ensuring compliance and streamlined record-keeping.
- Reviewed subpoenas for accuracy and compliance with legal standards.
- Communicated with attorneys to clarify subpoena details and deadlines.
- Ensured all relevant information is accurately documented within case files.
- Researched background information on witnesses and parties involved in legal proceedings.
- Performed preliminary document reviews prior to submission for compliance purposes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
Member Level Processor-REMOTE
BLUE SHIELD OF CALIFORNIA
Woodland Hills, CA
10.2021 - 02.2022
- Processed claims to ensure timely resolution and enhance customer support.
- Reviewed documentation for accuracy and compliance to uphold company standards.
- Processed documents to maintain organized records and streamline filing system.
- Participated in team meetings to discuss process improvements and share feedback.
Billing Analyst, Customer Financial Services
ALLSTATE ASSOCIATION INC.
San Fernando, CA
09.2018 - 11.2021
- Processed over 100 invoices daily, ensuring accuracy in financial records.
- Processed invoice payments and recorded information in account database.
- Developed monthly statements and invoices to ensure compliance with contractual agreements.
- Prepared detailed reports on billing trends to support management's decision-making.
- Generated daily, weekly, monthly reports summarizing customer account status.
- Assisted carriers with payment options and account information inquiries promptly.
- Provided excellent customer service to resolve carriers' complaints in a timely manner.
Court Document Filing Analyst
USA EXPRESS LEGAL AND INVESTIGATIVE SERVICES INC.
Woodland Hills, CA
12.2017 - 08.2018
- Verified court accepted e-filings to submit documents for important clients and cases with upcoming court dates.
- Prepared legal documents (Summons and Complaints, Fee Waivers, etc.) according to court requirements for filing and acceptance for our court runners to file.
- Addressed attorneys, paralegals' concerns, questions and assistance with submission of correct documents to courts in different counties.
- Assistant to CEO for important legal document filing submissions.
- Handled all emails from my department, all incoming calls on a multi-line phone.
- Issued checks for court fees, documenting transactions per attorney, client, or court guidelines to ensure accurate financial records.
- Streamlined workflow through automation strategies, enhancing overall operational efficiency and reducing processing time.
- Cultivated positive working relationships with staff and management, fostering a collaborative and supportive work environment.
Office Manager
CHIROPRACTOR DR. TOPJIAN
North Hollywood, CA
10.2015 - 06.2017
- Organized office operations to enhance efficiency and uphold professional standards.
- Coordinated scheduling and confirmation of therapy appointments and follow-ups to ensure seamless patient care.
- Completed all billing, collections and reporting duties on a daily basis.
- Entered medical billing into data base using codes.
- Updated and filed all patient charts status, collected signatures after treatment.
- Completed intake forms for PI injury patients. Follow up with attorney offices to obtain payments for PI patients.
- Open office, sanitize all equipment, and set up therapy stations accordingly for scheduled patients.
Legal Receptionist
ALLIED COLLECTIONS SERVICES
Chatsworth, CA
06.2014 - 09.2015
- Greeted clients professionally, providing friendly, knowledgeable assistance to enhance client experience.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Handled mail and email correspondence for dispute responses, ensuring timely resolution of client issues.
- Received and processed payments on past due accounts and updated to current status.
- Managed and anticipated clerical needs of company employees, including, copying, faxing and file management.
- Prepared, complied and filed documents as well as reports presented to various departments.
- Took accurate messages for staff and management to facilitate open and speedy communications.
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
- Sorted and distributed business correspondence to appropriate departments, facilitating faster responses to key requests.
- Maintained front office organized and presentable for all business encounters, and meetings.
- Assisted collectors in obtaining current contact information and updated in companies data base.
Receptionist, Accounts Receivable
MAINTCO CORP INC
Burbank, CA
12.2013 - 06.2014
- Handled front office clerical tasks, responding to incoming phone calls and redirecting messages to appropriate departments for timely communication.
- Ensured office and break room supplies were replenished for uninterrupted daily operations.
- Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
- Assisted accounting with creating invoices for completed maintenance jobs. (Vons, 7-Elevens, Ralphs, etc.)
- Submitted invoices to receive payment for completed jobs from vendors.
- Organized filing system for invoices, facilitating quick access and efficient processing of documents.
- Maintained up-to-date credit card vouchers and delivery logs for precise expense tracking.
- Created new work orders and dispatching technicians to open job sites.
- Sought NTE's approval for extended maintenance services on jobs exceeding scheduled tasks.
- Prepared and organized technician dispatch schedules for the next week to ensure efficient job coverage.
- Coordinated administrative tasks, ensuring accuracy and timely completion of paperwork to support office operations.
- Participated in team collaboration initiatives to plan for company's future growth.
- Communicated with vendors to place and receive work orders, request for maintenance services and deliver instruction on behalf of office management.
Receptionist, Appointment Setter
KIDS AND TEENS MEDICAL GROUP
Van Nuys, CA
01.2011 - 11.2013
- Confirmed and scheduled appointments to optimize patient flow.
- Answering high volume of phone calls.
- Obtained confirmation for called-in prescriptions to ensure accuracy and compliance.
- Confirmed insurance eligibility before all appointment dates.
- Assisted patients with insurance changes, approval and updating medical group corresponding to our offices.
- Obtained X-ray and blood work test results to facilitate timely patient care.
Education
High School Diploma -
San Fernando High School
San Fernando, CASome College (No Degree) - Criminal Justice
Los Angeles Valley College
Valley Glen, CASkills
- Bilingual communication
- Customer service-focused
- Call center experience
- Multi-line phone systems
- Issue Response and Resolution Skills
- Insurance eligibility verification
- Data entry documentation and proficiency
- Relationship building
- Strong communication skills
- Financial transactions
- Call handling techniques
- CRM data management
- Multitasking and Organizing
- Issue resolution
- Claims processing support
- Multitasking skills
- Problem solving
- Punctual and Reliable
- Regulatory compliance
- Responsible
- Legal document processing
- Accounting skills
Languages
English
Professional
Spanish
Professional
Timeline
Bilingual CSR
U.S Legal Support Inc.
09.2025 - 02.2026
Member Level Processor-REMOTE
BLUE SHIELD OF CALIFORNIA
10.2021 - 02.2022
Billing Analyst, Customer Financial Services
ALLSTATE ASSOCIATION INC.
09.2018 - 11.2021
Court Document Filing Analyst
USA EXPRESS LEGAL AND INVESTIGATIVE SERVICES INC.
12.2017 - 08.2018
Office Manager
CHIROPRACTOR DR. TOPJIAN
10.2015 - 06.2017
Legal Receptionist
ALLIED COLLECTIONS SERVICES
06.2014 - 09.2015
Receptionist, Accounts Receivable
MAINTCO CORP INC
12.2013 - 06.2014
Receptionist, Appointment Setter
KIDS AND TEENS MEDICAL GROUP
01.2011 - 11.2013
High School Diploma -
San Fernando High School
Some College (No Degree) - Criminal Justice
Los Angeles Valley College