Natalie Herrera Flores
Summary
Resourceful Bilingual CSR known for high productivity and efficiency in task completion. Skilled in customer service management, conflict resolution, and bilingual communication. Excel at leveraging listening skills, empathy, and patience to enhance customer satisfaction and foster positive outcomes.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work History
Bilingual CSR
Atlas Auto Insurance
Fort Worth
02.2025 - 03.2026
- Assisted customers with insurance inquiries in both English and Spanish.
- Processed policy applications and renewals efficiently and accurately.
- Resolved customer complaints by providing clear solutions and support.
- Maintained organized records of customer interactions and transactions.
- Followed up with clients to ensure satisfaction with services rendered.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Maintained a professional demeanor at all times when interacting with customers either verbally or through written communication.
- Participated in training sessions related to new products and services offerings as well as changes in internal processes.
- Explained product features, benefits, warranties and services in both languages while upselling additional products or services.
- Ensured all customer complaints were logged into the system for further investigation or resolution.
- Processed orders accurately, entered data into computer systems quickly and efficiently.
Bilingual CSR
La Familia Auto Insurance
Fort Worth
01.2024 - 01.2025
- Assisted customers with insurance inquiries in both English and Spanish.
- Processed policy applications and renewals efficiently and accurately.
- Resolved customer complaints by providing clear solutions and support.
- Educated clients on coverage options and policy details effectively.
- Maintained organized records of customer interactions and transactions.
- Followed up with clients to ensure satisfaction with services rendered.
- Participated in training sessions related to new products and services offerings as well as changes in internal processes.
- Explained product features, benefits, warranties and services in both languages while upselling additional products or services.
Education
South Hills High School
Fort Worth, TXSkills
- Bilingual communication
- Insurance knowledge
- Complaint resolution
- Customer education
- Data entry accuracy
- Professional demeanor
- Problem solving
- Time management
- Attention to detail
- Call center experience
- Data entry proficiency
- Punctuality and reliability
Languages
Spanish
Full Professional
Timeline
Bilingual CSR
Atlas Auto Insurance
02.2025 - 03.2026
Bilingual CSR
La Familia Auto Insurance
01.2024 - 01.2025
South Hills High School