Erika Salinas
Houston,TX
Summary
Hardworking AutoCAD Draftsman knowledgeable about technical principles of design and drafting.
Overview
10
10
years of professional experience
Work History
Guest Service Representative
Texas Children Hospital
Houston, TX
04.2022 - Current
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Arranged for transportation to and from hospital as needed.
- Handled non-clinical challenges families may face when they or their child are in the hospital and away from home.
- Provide information about area dining, shopping, transportation and hotels, as well as hospital support services.
- Referrals to non-clinical services and programs available to families while at the hospital
Key Closer/Manager
Fish City Grill
Pearland, TX
09.2019 - 12.2021
- Social Perceptiveness and Resilience
- Complete daily sales, audit report as well as handling cash deposit
- Oversee hourly Management and Team Members to attain hospitality, sales and profit objectives while maintaining the highest standards of quality food, beverage, service, cleanliness, organization, and sanitation.
- Inspires cooperation and teamwork through self-confidence, positive attitude, and enthusiasm.
- Remains positive and calm under stressful conditions.
- Experienced and proficient in the use of computer technology (i.e., POS systems, Microsoft Office programs, etc.).
Server
Fish City Grill
Pearland, TX
11.2017 - 04.2022
- Proficient on the Point of Sale System, Alcohol Beverage regulation per TABC, and food safety
- Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation.
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.
- Success multitasking while remaining professional and courteous in fast-paced environments.
- Assisted with training new workers on proper ways to treat patrons and how to react in challenging situations
Hostess
Fish City Grill
Pearland, TX
09.2015 - 11.2017
- Walk through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Greet and acknowledge guests and seat patrons by escorting them to assigned table or communicate delays and offer additional services such as beverages to keep them occupied while waiting
Education
High School Diploma -
Willowridge High School
Houston, TX05.2018
No Degree - Drafting And Design Technology
Houston Community College
Houston, TXAccomplishments
- Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of different kind of projects.
- Increased efficiency with improvements in training and project management.
AutoCad Software Utilization
Project Management
Languages
Speak English & Spanish
Timeline
Guest Service Representative
Texas Children Hospital
04.2022 - Current
Key Closer/Manager
Fish City Grill
09.2019 - 12.2021
Server
Fish City Grill
11.2017 - 04.2022
Hostess
Fish City Grill
09.2015 - 11.2017
High School Diploma -
Willowridge High School
No Degree - Drafting And Design Technology
Houston Community College
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