Erika Samayoa Luna
Davis,CA
Summary
Dynamic leader with a proven track record in shift leadership and interpersonal communication, demonstrated during my tenure at McDonald's. Excelled in relationship building and cash handling, effectively managing teams and fostering customer service excellence. Leveraged bilingual skills in a volunteer role, enhancing immigrant narratives through translation and video production. Gained a comprehensive understanding of human rights and different cultures and dynamics through academic study abroad.
Overview
1
1
year of professional experience
Work History
Volunteer
Humanizando la Deportacion
Davis, CA
12.2023 - Current
- Gained insights into immigrant stories of border crossings and deportations.
- Translated stories from Spanish to English.
- Generated accurate transcriptions from audio recordings.
- Collaborated in producing videos depicting immigrant experiences.
Shift Manager
McDonald's
Davis, CA
06.2023 - Current
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuum of customer service.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Studying Abroad
Pontifical Catholic University of Chile
Santiago , Chile
08.2024 - 08.2024
- Completed coursework on Human Rights, Memory and Democracy in Chile.
- Gained knowledge about Chileans' customs and traditions.
- Cultivated relationships with individuals from varied backgrounds and experiences.
- Explored and visited locations tied to Chile's heritage and memory.
- Expanded understanding of Latin America history and challenges.
Education
High School Diploma -
North Hollywood High School
North Hollywood, CA06-2020
Bachelor of Arts - Spanish & Chicano Studies
University of California, Davis
Davis, CASkills
- Shift leadership
- Decision-making
- Delegating work
- Cash handling
- Relationship building
- Responsibility
- Engagement with Diverse Age Demographics
- Interpersonal Communication
- Multitasking and organization
- Team collaboration
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Studying Abroad
Pontifical Catholic University of Chile
08.2024 - 08.2024
Volunteer
Humanizando la Deportacion
12.2023 - Current
Shift Manager
McDonald's
06.2023 - Current
High School Diploma -
North Hollywood High School
Bachelor of Arts - Spanish & Chicano Studies
University of California, Davis
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