Erika Santiago
Land O' Lakes,FL
Summary
Attentive and personable program assistant bringing 17 years of administrative support experience in various office environments.
Overview
19
19
years of professional experience
Work History
Program Associate
Access Supports For Living
Middletown , NY
03.2010 - 07.2020
- Managed records for all consumers and personal assistants and processed payroll.
- Reviewed all departmental materials, correcting errors and making sure documents were ready for publication.
- Attended meetings in the community representing the agency at various functions within 4 counties.
- Gathered information and entered details into computer tracking spreadsheets, documents and databases.
- Educated each consumer and personal assistant on program procedures and operational structures.
Office Manager
Jilly's Place- Early Intervention Program
Slate Hill, NY
12.2003 - 03.2010
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering, stocking and shipment receiving.
- Scheduled evaluations with therapists, family and initial service coordinators to establish eligibility for early intervention services,
- Coordinated special projects and managed schedules.
Front Desk Receptionist
Riverdale Family Practice
Bronx, NY
01.2000 - 06.2002
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and scheduled appointments for Dr.s.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected copayments from patients.
Education
Associate of Science - Human Services
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Fluent in Spanish
- Microsoft Office
- Data Entry
- Customer service skills
Timeline
Program Associate
Access Supports For Living
03.2010 - 07.2020
Office Manager
Jilly's Place- Early Intervention Program
12.2003 - 03.2010
Front Desk Receptionist
Riverdale Family Practice
01.2000 - 06.2002
Associate of Science - Human Services
Borough of Manhattan Community College of The City University of New York