Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst

Erika Santiago

Sherman,TX

Summary

Learning-focused person with great customer service skills. Dedicated to accuracy, quality, and safety support. Great at organizing, cleaning, and updating documentation.Comfortable standing for long periods of time and interacting with general public. Hardworking Team Member offers great customer engagement and service skills. Works well with minimal supervision and promptly completes all tasks. Reliable and punctual team player with positive personality willing to work in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Pharmacy Technician Trainee

Walmart pharmacy
08.2021 - 12.2022


  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
  • Filled and processed prescriptions, delivering prompt and efficient patient care
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality
  • Cleaned equipment and work areas to maintain safe and sanitary conditions.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

Crew Member

Taco Bell,
02.2019 - 12.2020
  • Wiped down tables and equipment, swept and refilled stock
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift
  • Packed fast food products in approved containers, cups and bags
  • Prepared quality products while maintaining portion control and presentation within service goal times

Team Member

Chick-fil-A
03.2020 - 11.2020
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
  • Followed company safety standards for food quality and sanitation procedures.

Education

High School Diploma -

Sherman High School

Skills

  • Detail-Oriented
  • Customer Service
  • Work Ethic
  • Bilingual

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Pharmacy Technician Trainee

Walmart pharmacy
08.2021 - 12.2022

Team Member

Chick-fil-A
03.2020 - 11.2020

Crew Member

Taco Bell,
02.2019 - 12.2020

High School Diploma -

Sherman High School

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Erika Santiago