Erika Santos
Rockford,MI
Summary
Compassionate doctor with 5 years experience serving patients seeking to leverage clinical expertise and patient advocacy skills to make a broader impact on public health. Highly motivated to transition into a public health specialist role and contribute to preventative healthcare initiatives. Proficient in data analysis, communication, and community outreach.
Overview
15
15
years of professional experience
Work History
Associate Clinic Director
100% Chiropractic
08.2020 - Current
- Optimized workflow processes that resulted in reduced wait times for 80+ daily patients seeking appointments or assistance from clinicians.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Improved patient satisfaction by implementing innovative treatment programs and protocols.
- Educated patients about professional-grade supplements
- Audited patient accounts and maintained bookkeeping for the practice
Chiropractic Assistant
100% Chiropractic
04.2019 - 06.2020
- Answered phones and scheduled patients' appointments
- Explained fees to patients and accepted payments
- Performed patient data entry, including insurance, into the clinic's computer systems
- Called for pre-authorizations and referrals for medical insurance, personal injury, and worker's compensation cases
Front Desk Coordinator
Kids 'R' Kids Learning Academy of Lawrenceville
08.2019 - 12.2019
- Answered phones and greeted families
- Collected payments in person and over the phone
- Performed rounds to monitor each classroom
- Assisted the owner and manager with daily tasks
Childcare Provider
Private Residence
01.2010 - 01.2015
- Ensured safety and well-being of 3 children grade-school aged
- Administered prescribed medications to children
- Provided children's meals and cleaned the house
- Oversaw homework, summer workbooks, and reading schedules
Pharmacy Technician
Walgreens
05.2013 - 09.2013
- Greeted patients and offered assistance with products and services
- Accurately filled and labeled prescriptions
- Managed pharmacy inventory
- Registered sales on the cash register and handled cash
Education
Doctor of Chiropractic -
Life University
Marietta, GA06.2019
Bachelor of Science - Biology
Ferris State University
Big Rapids, MI05.2015
Skills
- Strong attention to detail
- Self-motivated
- Very organized
- Healthcare administration
- Team leadership and management
- Excellent verbal and written communication skills
- 5 years in customer service
- Familiar with Medicare and commercial insurance
- Professional attitude
- Task-oriented
- Problem-solving aptitude
- Enjoys helping people achieve health goals
Timeline
Associate Clinic Director
100% Chiropractic
08.2020 - Current
Front Desk Coordinator
Kids 'R' Kids Learning Academy of Lawrenceville
08.2019 - 12.2019
Chiropractic Assistant
100% Chiropractic
04.2019 - 06.2020
Pharmacy Technician
Walgreens
05.2013 - 09.2013
Childcare Provider
Private Residence
01.2010 - 01.2015
Bachelor of Science - Biology
Ferris State University
Doctor of Chiropractic -
Life University
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