Erika Serrano
Poughkeepsie
Summary
Results-driven Senior Administrative Coordinator skilled in managing sensitive patient information and facilitating communication between patients and healthcare professionals. Experienced in maintaining medical records and ensuring compliance, ready to contribute to streamlined operations in a dynamic healthcare environment.
Overview
2027
2027
years of professional experience
Work History
Senior Administrative Coordinator
Phelps Hematology Oncology (Northwell Health)
Sleepy Hollow
2022 - Current
- Coordinated patient appointments and schedules for oncology and hematology treatments and consultations.
- Managed communication between patients, physicians, and healthcare staff efficiently.
- Assisted in maintaining accurate medical records and patient information systems.
- Answered phone calls, provided information, and connected callers to appropriate personnel.
- Communicated with various departments regarding administrative matters.
- Managed incoming and outgoing mail and package activities.
- Performed data entry of confidential information into company systems accurately.
- Coordinated with IT department to resolve technical issues, ensuring minimal disruption to office operations.
- Maintained confidentiality and compliance while handling sensitive information, safeguarding patient trust and legal standards.
Branch Sales Associate
W.W.Grainger
El Paso TX, Garland TX, Elmsford
2017 - 2022
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained inventory levels by restocking merchandise and organizing displays.
- Collaborated with team members to ensure a positive shopping experience for customers.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Utilized company software to track sales and manage inventory effectively.
- Participated in training sessions to improve product knowledge and service skills.
- Assisted customers with selecting merchandise based on their individual requirements.
- Processed returns and exchanges according to established policies and procedures.
- Ensured that all areas of the branch were properly stocked with products at all times.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Contributed ideas to improve operational efficiency within the branch environment.
- Resolved customer complaints in a professional manner to maintain positive relationships with customers.
- Processed sales transactions, including cash and credit card payments.
- Promoted special offers, discounts, and loyalty programs to encourage repeat business from customers.
- Conducted inventory control activities to ensure accurate stock levels in the branch.
- Resolved escalated customer issues promptly and professionally.
- Operated forklifts and other warehouse equipment safely according to company guidelines.
- Organized promotional displays to attract customers into the store.
- Adhered strictly to safety regulations when handling hazardous materials within the workplace.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
Education
High School Diploma -
Burges High School
El Paso, TX05-1997
Skills
- Patient scheduling
- Appointment scheduling
- Medical record management
- Data entry accuracy
- Data entry
- Compliance adherence
- Call management strategies
- Customer relationship management
- Problem resolution
- Team collaboration
- Effective communication
- Office supply management
Timeline
Senior Administrative Coordinator
Phelps Hematology Oncology (Northwell Health)
2022 - Current
Branch Sales Associate
W.W.Grainger
2017 - 2022
High School Diploma -
Burges High School