Erika Shadd
Shippensburg,PA
Summary
Proven professional with a track record of enhancing customer experiences, adept in office administration and maintaining high service standards. Excels in organization and time management, significantly improving client satisfaction. Skilled in data entry and client relations, ensuring efficient and secure operations in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Receptionist
My Eye Doctor
Shippensburg
04.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Security Officer
Sodexo Security
Shippensburg, PA
09.2022 - 02.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Checking in cargo trucks and their “loads” ensuring they are following the proper hauling rules.
Security Officer
Securitas Security
Shippensburg
02.2018 - 03.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
High School Diploma -
Shippensburg Area Senior Highschool
Shippensburg, PA06.2016
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Scheduling
- Office Administration
- Service-oriented mindset
Timeline
Receptionist
My Eye Doctor
04.2024 - Current
Security Officer
Sodexo Security
09.2022 - 02.2023
Security Officer
Securitas Security
02.2018 - 03.2020
High School Diploma -
Shippensburg Area Senior Highschool