Erika Siquina
Raleigh,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Pegasus Residential
10.2022 - Current
- Manage daily operations, ensuring efficiency and effectiveness in all processes
- Utilize Yardi and Onesite platforms to streamline property management and leasing processes
- Provide exceptional customer service, resolving issues promptly and maintaining high tenant satisfaction
- Collaborate with remote teams to ensure cohesive workflow and goal achievement.
- Implement operational improvements, resulting in increased productivity and reduced costs.
Assistant Manager
Highmark Residential
08.2019 - 10.2022
- Checked rental eligibility by following company's verification process.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Explained policies and procedures to tenants and enforced rules.
Customer Relations Manager
CarMax
09.2019 - 10.2021
- Relationship Building: Develop and maintain strong, long-lasting relationships with customers by understanding their needs and preferences and providing tailored solutions
- Feedback Management: Collect and analyze customer feedback to identify areas for improvement and work with relevant teams to implement necessary changes
- Conflict Resolution: Address and resolve customer complaints and conflicts in a timely and satisfactory manner, ensuring customer retention and satisfaction.
- Managed department call volume of 50 calls per day and coordinated department schedules to maximize coverage during peak hours.
Assistant Store Manager
Sheetz
01.2016 - 09.2019
- Led teams of in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Education
Associate of Science - Business Administration
Wake Technical Community College
Raleigh, NC06.2026
High School Diploma -
Cleveland High Scholl
Clayton, NC01.2017
Skills
- Yardi and Onesite Software Solutions
- Remote Team Management
- Operational Optimization
- Customer Service Excellence
- Problem-Solving and Analytical Skills
- Effective Communication
- Time Management
- Self-Motivation and Discipline
- Adaptability and Flexibility
Timeline
Assistant Manager
Pegasus Residential
10.2022 - Current
Customer Relations Manager
CarMax
09.2019 - 10.2021
Assistant Manager
Highmark Residential
08.2019 - 10.2022
Assistant Store Manager
Sheetz
01.2016 - 09.2019
Associate of Science - Business Administration
Wake Technical Community College
High School Diploma -
Cleveland High Scholl
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