Erika Sotelo
Ontario,CA
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Keck Hospital of USC
1450 San Pablo St Los Angeles CA 91762
10.2022 - Current
- Coordinating and scheduling patient surgeries, which includes obtaining necessary medical clearances, verifying insurance, obtaining pre-certification/prior authorizations for scheduled surgeries. Communicating with patient medical professionals, scheduling operating room time and ensuring all pre-operative arrangements are made to facilitate a smooth surgical process. Booking surgical appointments for patients based on physician availability and procedure requirements. Coordinating with the patients primary care providers and other specialists to ensure they are medically cleared for surgery. Providing patients with necessary information and instructions regarding pre-surgery preparations. Handling paperwork, managing appointment cancellations, and following up on outstanding information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Surgery Scheduler
Femcare Medical Associates
Pomona, CA
01.2012 - 09.2022
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
ER Admitting Representative
Cedars Sinai Hospital
Los Angeles CA
12.2010 - 01.2012
- Coordinated closely with case managers for proper financial clearance on admissions requiring pre-authorization from payers.
- Improved accuracy of medical records by diligently reviewing documentation for completeness and correctness.
- Collaborated with other departments to facilitate efficient patient transfers and discharges.
- Demonstrated attention to detail when comparing physician orders against established protocols for medical necessity.
- Provided excellent customer service to patients and their families during the registration process.
Education
No Degree - Healthcare Medical Management
Bryman College
Rosemead CA06-2000
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Excel
- File organization
- Computer proficiency
- Scheduling
- Scheduling and calendar management
- Excel spreadsheets
- Professional and mature
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Keck Hospital of USC
10.2022 - Current
Surgery Scheduler
Femcare Medical Associates
01.2012 - 09.2022
ER Admitting Representative
Cedars Sinai Hospital
12.2010 - 01.2012
No Degree - Healthcare Medical Management
Bryman College