Erika Thornton
Katy
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over twenty-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
16
16
years of professional experience
Work History
Lead Sales Consultant
Shimmer Me Boutique
05.2015 - Current
- Increased sales revenue by building strong relationships with clients and providing customized solutions.
- Delivered exceptional customer service, leading to increased repeat business and referrals.
- Analyzed market trends to identify new business opportunities, driving growth in the territory.
- Assisted in the development of sales training programs, enhancing team knowledge of products and best practices.
- Spearheaded efforts to resolve customer disputes promptly, maintaining high levels of client satisfaction despite challenges encountered during transactions.
Licensed Property & Casualty Sales Agent
Homesite Insurance
08.2010 - 05.2015
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Generated new business opportunities via targeted marketing campaigns, resulting in increased lead generation and conversion rates.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
Licensed Property & Casualty Representative
Progressive Insurance
02.2008 - 08.2010
- Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
- Upsold additional products and services after identifying customer needs and requirements.
- Exceeded corporate quotas for monthly policy sales.
- Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
- Responded to customer calls swiftly to resolve issues and answer questions.
Education
Life & Health Insurance
Hondros College of Business
Westerville, OH06.2012
Business Administration
American InterContinental University
Schaumburg, IL04.2011
Property & Casualty Insurance
Hondros College of Business
Westerville, OH08.2008
Skills
- Department Oversight
- Finance and Accounting Oversight
- Sales Promotion
- Process Improvement Initiatives
- Funds Reconciliation
- Pipeline Management
- Contract Negotiations
- Territory Management
Timeline
Lead Sales Consultant
Shimmer Me Boutique
05.2015 - Current
Licensed Property & Casualty Sales Agent
Homesite Insurance
08.2010 - 05.2015
Licensed Property & Casualty Representative
Progressive Insurance
02.2008 - 08.2010
Life & Health Insurance
Hondros College of Business
Business Administration
American InterContinental University
Property & Casualty Insurance
Hondros College of Business
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