Erika Torres
Miami Gardens,FL
Summary
Dedicated team player with computer and multi-tasking skills; looking to obtain a challenging and rewarding career where my experience will prove to be an asset to your company
Certified Clinical Medical Assistant with strong clinical skills and commitment to patient care. Prepared to support healthcare teams with diagnostic procedures, phlebotomy, and patient assessments. Known for collaboration and adaptability in fast-paced environments. Reliable with focus on achieving optimal patient outcomes and enhancing team efficiency.
Overview
16
16
years of professional experience
Work History
Certified Clinical Medical Assistant
Chen Medical Center
01.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Preceptor
Front Desk Medical Receptionist
Chen Medical Center
06.2020 - 01.2023
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Preceptor
Front Desk/ Trainer
Total Orthopedic Care
08.2018 - 03.2020
- Check in and out patients
- Collect payments
- Referrals
- Insurance verification
- Inbound and outbound calls
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries.
- Strengthened teamwork among front desk staff by fostering a collaborative work environment and promoting open communication channels.
- Handled confidential financial transactions with care, including cash handling, credit card processing, and end-of-shift balancing duties.
Customer Service Representative/ Lead / Trainer
Precision Healthcare
05.2017 - 08.2018
- Inbound and outbound calls
- Helping patients who are Diabetic and in Pain
- Submitting information and complying with HIPAA law
- Meet daily quota
- Insurance verification
- Consistently met or exceeded performance metrics, leading to increased team success and recognition.
- Implemented new training programs for better team performance and improved service quality.
Customer Service Representative
Coverall Health Based
02.2016 - 03.2017
- Inbound and outbound calls
- Set appointments for the outside sales team
- Meet sales quota
- Attend meetings and training seminars
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Lead Internet Coordinator (Internet Manager)
Palmetto57 Nissan
10.2011 - 02.2016
- Company Overview: Formally Esserman Nissan
- Train new employees and supervise staff performance
- Achieve established goals in my position
- Set appointments and follow up on scheduled ones
- Maintain records containing sensitive and confidential information accurately updated
- Provide customer service by greeting and assisting customers, and responding to customer's inquiries and complaints
- Formally Esserman Nissan
Assistant Manager
Quiznos
04.2009 - 12.2011
- Monitored sales activities to ensure customers receive satisfactory service and quality goods
- Conducted inventory stock and reordered when inventory drops to specified level
- Enforced safety, health, and security rules
- Hired, trained, and evaluate personnel following company's policies and procedures
- Assigned employees to specific duties
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Lead Cashier
JC Penny
11.2008 - 03.2009
- Answered customers questions and provided information on procedures or policies
- Computed and recorded the total of transaction
- Counted money in cash drawers at the beginning and end of shifts to ensure that the amounts were correct and that there were adequate change
- Issued receipts, refunds, credits, or change due to customers
- Maintain clean and orderly check-out areas
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
Education
Medical Assistant - Certified Clinical Medical Assistant
Ed2go
Miami, FL01-2023
Certification - Medical Office Assistant
Sullivan Cogliano Training Center
Miami, FL12.2014
Certification - Billing and Coding
ATI College of Health
Miami, FL05.2008
High School Diploma - Science
Miami Carol City Senior High School
Miami, FL06.2005
Skills
- HIPAA Compliance
- Immunization Administration
- Vital Sign Monitoring
- Patient Intake Process
- Medical Office Procedures
- Clinical Documentation
- Medical History Recording
- Vital signs monitoring
- Phlebotomy Techniques
- Examination Preparation
- Specimen collection and processing
- Data Entry
- Patient Scheduling
- EKG Monitoring
References
References are available on request.
Timeline
Certified Clinical Medical Assistant
Chen Medical Center
01.2023 - Current
Front Desk Medical Receptionist
Chen Medical Center
06.2020 - 01.2023
Front Desk/ Trainer
Total Orthopedic Care
08.2018 - 03.2020
Customer Service Representative/ Lead / Trainer
Precision Healthcare
05.2017 - 08.2018
Customer Service Representative
Coverall Health Based
02.2016 - 03.2017
Lead Internet Coordinator (Internet Manager)
Palmetto57 Nissan
10.2011 - 02.2016
Assistant Manager
Quiznos
04.2009 - 12.2011
Lead Cashier
JC Penny
11.2008 - 03.2009
Certification - Billing and Coding
ATI College of Health
High School Diploma - Science
Miami Carol City Senior High School
Medical Assistant - Certified Clinical Medical Assistant
Ed2go
Certification - Medical Office Assistant
Sullivan Cogliano Training Center
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