Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Erika Torres

San Angelo,Tx

Summary

Experienced operations management at FedEx, known for increasing and enhancing team productivity and customer satisfaction through effective coaching and quality assurance. Proficient in performance monitoring and staff scheduling, resulting in reductions in employee turnover and errors. Demonstrates expertise in operations management and a commitment to excellence in all facets of performance and quality control. Strong aptitude for problem-solving and strategic planning, consistently driving successful outcomes. Seeking to leverage transferable skills to contribute to a dynamic team environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Operations Supervisor

FedEx
01.2024 - Current
  • Ensured compliance with administering company safety strategies and programs
  • Performance monitoring of 30+ employees.
  • Documentation and Recordkeeping including BCSA testing
  • Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters.
  • Maintained open lines of communication with upper management and district colleagues
  • Conducted regular performance evaluations with staffing
  • Enhanced team productivity, hiring/terminations, coach, mentor, discipline, and address concerns.
  • Encouraging customer excellence as one of our priorities.
  • Reduced employee turnover
  • In the process of getting QDM certification
  • Looking over and submitting EDP/ Staff scheduling
  • Collaborated and communicate with ISPs/BCs/ and drivers
  • Hiring/terminations, coach, mentor, discipline address concerns
  • Ensure cost and productivity goals are met.
  • Fosters a safety-conscious culture by supporting safety initiatives and ensuring appropriate related documentation is completed as necessary.

Senior Operations Administrator

FedEx
06.2023 - 01.2024
  • Facilitated compliance reports to maintain updated contact information for clients.
  • Speaking with customers and ensuring package is delivered to the correct address.
  • Optimized the best quality and presentation for customers packages.
  • Evaluated customers checklist and ensuring it is completed with integrity.
  • Engaging with ISPs, BCs, drivers on feedback of the quality of packages.
  • Identifying areas of deficiency and performing root-cause analysis to solve problems.
  • Evaluate and reported on department metrics to upper management.
  • Aided in maintaining warehouse cleanliness
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Contributed to environmental goals by efficiently sorting recyclable packaging materials from waste.
  • Verified quantity and description of materials received by checking merchandise against packing list.

Package Handler

FedEx
06.2022 - 06.2023
  • Maintained a safe work environment by adhering to company policies and guidelines
  • Reduced damage rates for packages through careful handling and applying the hands to surface method.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working at a fast-paced environment.
  • Maximized space utilization within trucks through effective stacking and arranging of packages.
  • Provided training support for new hires, sharing knowledge of best practices in package handling procedures.

Education

No Degree - Medical

Howard College
San Angelo, TX

High School Diploma - undefined

Wall High School
Wall, TX
05.2012

Skills

  • Operations Management
  • Quality Assurance
  • Coaching and Mentoring
  • Employee development
  • Project planning
  • Root-cause analysis
  • Software skills, including use of Microsoft Office software and web based applications

Accomplishments

  • Operations Champion April F24 and September F25
  • Safety Above All Champion June FY25
  • Peak All Star F23 and F24
  • Number 1 station in the nation during peak FY25

Certification

  • Certified and graduate in Women's In Leadership (FedEx)
  • Bravo Zulu awards in preload metrics accomplishing preload certification.

Languages

Spanish
Native or Bilingual

Timeline

Operations Supervisor

FedEx
01.2024 - Current

Senior Operations Administrator

FedEx
06.2023 - 01.2024

Package Handler

FedEx
06.2022 - 06.2023

High School Diploma - undefined

Wall High School

No Degree - Medical

Howard College

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