Erika Trejo
Astatula,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Worked with plumbers inside office and out in the field and had all there materials ready
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Spegal plumbing
Apopka
05.2018 - 04.2025
- Organized plumbers work
Monitored staff performance to ensure jobs were complete and accurate to plumbers standards. Did inventory Bilingual customer service. Answered calls. Team work Worked independently
- Provided exceptional customer service to ensure customer satisfaction.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delivered fast, friendly and knowledgeable service for routine questions.
Cleaning Crew Member
FEK cleaning service
Astatula , Florida
10.2023 - 01.2024
- Handled equipment, chemicals, and materials properly and with caution.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
Education
Some College (No Degree) - Medical Assistant
Anthem College
Orlando, FL08-2010
Skills
- Customer service
- Conflict resolution
- Staff training
- Inventory management
- Performance monitoring
- Bilingual communication
- Customer relationship management
- Problem solving
- Quality assurance
Timeline
Cleaning Crew Member
FEK cleaning service
10.2023 - 01.2024
Customer Service Manager
Spegal plumbing
05.2018 - 04.2025
Some College (No Degree) - Medical Assistant
Anthem College
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