ERIKA URIVEZ
Grand Rapids,MI
Summary
Organized and dependable server who is successful at managing multiple priorities with a positive attitude and treating all people with respect. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Server
Cooper's Hawk Winery and Restaurant
Grand Rapids, MI
11.2024 - Current
- Ranked as a top-seller for wine club memberships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Server
Tupelo Honey Cafe
Grand Rapids, MI
04.2024 - 09.2025
- Delivered exceptional customer service, ensuring a memorable dining experience for guests.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Trained new servers on restaurant protocols and customer interaction techniques.
Server
Pietro’s Italian Restaurant
Grand Rapids, MI
04.2023 - 04.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Anna’s House
Grandville, MI
06.2021 - 10.2022
- Served food and beverages promptly.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server
Texas Roadhouse
Grandville, MI
02.2018 - 06.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Graduate - Esthiology
Douglas J Aveda Institute
Grand Rapids, MI07-2023
Associate of Arts - Journalism
Grand Rapids Community College
Grand Rapids, MI04-2019
High School Diploma - undefined
Holland High School
Holland, MI06-2016
Skills
- Suggestive Selling
- Strong work ethic
- High volume dining
- Wine service
- Sales Expertise
- Exceptional customer service
Certification
Chemical Peels, PCA Skin - 2023, Eyelash Extensions, Liz Aesthetics - 2024
Timeline
Server
Cooper's Hawk Winery and Restaurant
11.2024 - Current
Server
Tupelo Honey Cafe
04.2024 - 09.2025
Server
Pietro’s Italian Restaurant
04.2023 - 04.2024
Server
Anna’s House
06.2021 - 10.2022
Server
Texas Roadhouse
02.2018 - 06.2021
High School Diploma - undefined
Holland High School
Associate of Arts - Journalism
Grand Rapids Community College
Graduate - Esthiology
Douglas J Aveda Institute