Erika Vargas
Piscataway ,NJ
Summary
Bilingual professional and current Master of Social Work student with a strong background in psychology, mental health, criminal justice, customer service, leadership, investigations, and child development. Experienced in working with diverse individuals and families, handling sensitive and confidential information, resolving complex concerns, documenting cases, and collaborating with multidisciplinary teams. Strong interpersonal, analytical, organizational, and problem-solving skills with a commitment to helping others and providing professional, compassionate support.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Customer Service Representative
TD Bank
Piscataway, New Jersey
06.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints efficiently and professionally.
- Assisted customers with account inquiries and service requests.
- Guided clients through online banking features and services.
- Educated customers on financial products and services offered.
- Coordinated with clients to gather necessary information for claim assessments.
- Processed claims efficiently using company-specific software and systems.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Asset Protection Manager
Louis Vuitton
01.2018 - 09.2022
- Conduct investigations involving theft, fraud, and suspicious behavior
- Investigated suspicious activities to identify potential internal and external fraud or theft and mitigate risks.
- Monitor behavior and activity to identify risks and prevent incidents
- Monitored surveillance systems to identify suspicious activity in real-time.
- Collaborate with law enforcement to support case resolution
- Interview individuals and document incidents with detailed reporting
- Train and supervise team members to ensure compliance and performance
- Trained personnel on proper asset protection procedures and techniques.
- Maintain accurate documentation of incidents and case activity
- Perform audits and analyze data to identify patterns and issues
Childcare Assistant Teacher
Academy House
Plainfield, New Jersey
02.2012 - 06.2018
- Assisted lead teachers in creating a safe and structured learning environment for children.
- Facilitated age-appropriate educational and recreational activities.
- Supported children's social, emotional, and developmental growth through tailored interactions.
- Monitored children's interactions and progress, sharing insights with staff to address individual needs.
- Encouraged positive social skills and appropriate classroom behaviors through structured guidance.
- Provided individualized support to children requiring additional guidance.
- Assisted in managing classroom routines, transitions, meals, and daily activities.
- Maintained professional communication with teachers, staff, families, and children.
Education
Psychology - Mental Health Candidate
Southern New Hampshire University
7722 Scenic Hwy, Baton Rouge, LA 7080704-2026
Associate of Science - Criminal Justice Police Science
Middlesex County College
Edison, NJ03-2020
M.D. - Social Work
Aurora University
Aurora, IL12-2028
Skills
- Customer service and support
- Bilingual English and Spanish
- Crisis resolution
- Conflict resolution strategies
- Interviewing and information gathering
- Investigative research
- Critical thinking
- Microsoft Office Suite proficiency
- Google Workspace proficiency
- Leadership and team supervision
- Case management
- Child and family support
- Behavioral observation
- Mental health awareness
- Confidentiality practices
Certification
- TraumaInSight
- Young Mental Health First Aid USA
- Psychological First Aid (PFA)
- Case Management
- HIPAA Training
- Mental Health Awareness & Well-Being
Languages
Spanish
Accomplishments
- Southern New Hampshire University
Academic Honors — Fall 2024
Academic Honors — Spring 2025
Academic Honors — Fall 2025
Academic Honors — Spring 2026
Recognized for academic achievement throughout two consecutive years of undergraduate study.
Timeline
Customer Service Representative
TD Bank
06.2022 - Current
Asset Protection Manager
Louis Vuitton
01.2018 - 09.2022
Childcare Assistant Teacher
Academy House
02.2012 - 06.2018
Psychology - Mental Health Candidate
Southern New Hampshire University
Associate of Science - Criminal Justice Police Science
Middlesex County College
M.D. - Social Work
Aurora University