Erika Vasquez
Austin,TX
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Team player with the ability to handle multiple projects with a positive attitude .
Overview
17
17
years of professional experience
Work History
Supervisor
Doctors Hospital at Renaissance Health System
McAllen, TX
01.2010 - 07.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed and implemented customer service policies to enhance satisfaction.
- Boosted team performance by developing customer service training materials and conducting service training.
- Solicited customer feedback to identify and improve on areas of weakness.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Accomplished multiple tasks within established timeframes.
Supervisor
Bolt Security
Edinburg, TX
03.2006 - 12.2009
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Assisted with new hire processing and existing training programs.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted team performance by developing customer service training materials and conducting service training.
Education
High School Diploma -
Economedes High School
Edinburg, TXSkills
- Office Management
- Process Improvement
- Training and mentoring
- Process Monitoring and Improvement
- Performance Evaluations
- Cross-Functional Teamwork
Languages
Spanish
Full Professional
Timeline
Supervisor
Doctors Hospital at Renaissance Health System
01.2010 - 07.2023
Supervisor
Bolt Security
03.2006 - 12.2009
High School Diploma -
Economedes High School