Summary
Overview
Work History
Education
Skills
Timeline
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Erika Vital

Hereford,USA

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

6
6
years of professional experience

Work History

Accounting Clerk

Caviness Beef
02.2022 - Current
  • Input high volume of monthly invoices with consistent accuracy.
  • Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
  • Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
  • Processed payments and documents such as invoices and journal vouchers.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
  • Utilized Microsoft Excel to manage invoices and payments.
  • Matched purchase orders with invoices and recorded necessary information.

Administrative Assistant

Department of Family and Protective Services
09.2021 - 02.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Managed filing system, entered data and completed other clerical tasks.

Customer Representative II

Xcel Energy
09.2018 - 08.2020
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
  • Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Cultivated lasting relationships with clients by providing personalized solutions to their needs and concerns.
  • Trained new employees on company policies and procedures, ensuring consistent delivery of high-quality customer support.
  • Responded to customer requests for products, services, and company information.
  • Consistently met or exceeded performance metrics while maintaining a focus on delivering outstanding client care.

Education

Bachelor of Science - Business Management

West Texas A&M University
Canyon, TX
01.2020

Skills

  • Clerical support
  • Administrative support
  • File maintenance
  • Data processing
  • Records management
  • Invoicing and collections
  • Data organization
  • Accounting software proficiency
  • Accounts receivable management
  • Attention to detail
  • Invoicing and billing
  • MS office

Timeline

Accounting Clerk

Caviness Beef
02.2022 - Current

Administrative Assistant

Department of Family and Protective Services
09.2021 - 02.2022

Customer Representative II

Xcel Energy
09.2018 - 08.2020

Bachelor of Science - Business Management

West Texas A&M University

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Erika Vital