Erika Waddell
Rockmart,GA
Summary
- Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, insurance pre-certs, claims, billing, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
- Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 17 years of relevant work experience to your team.
Overview
22
22
years of professional experience
Work History
Parent Involvement Coordinator
Polk School District- Rockmart Middle School
07.2020 - Current
- Developed and implemented parent engagement initiatives to enhance community involvement in academic programs.
- Coordinated workshops and training sessions for parents, fostering collaboration between families and educators.
- Facilitated communication between school staff and parents to address concerns and promote student success.
- Established partnerships with local organizations to support family resources and educational opportunities.
- Designed surveys to gather parent feedback, using insights to refine programs and improve satisfaction levels.
- Created and maintained a welcoming environment in the Parent Resource Center, offering valuable materials and resources for parents to support their children''s education.
- Promoted positive parent-teacher relationships through regular meetings designed to discuss student progress and identify areas of improvement.
Patient Service Representative, PRN/Part Time
Harbin Clinic
02.2019 - 06.2020
- Facilitated patient check-in and registration processes, ensuring accuracy and compliance with healthcare protocols.
- Addressed patient inquiries and concerns, providing timely information on services and appointment scheduling.
- Coordinated communication between patients and medical staff to streamline service delivery and enhance patient experience.
- Managed electronic health records system, maintaining data integrity and confidentiality in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into electronic medical record system.
- Managed appointment scheduling, ensuring optimal patient flow and minimizing wait times.
- Took copayments and compiled daily financial records.
- Verified insurance eligibility and coverage for patients.
- Coordinated with insurance providers to secure coverage for clients seeking specialized medical care or services.
- Worked closely with insurance companies to verify coverage details, coordinate benefits, and secure prompt payment for outstanding medical debts.
- Resolved complex billing inquiries and disputes effectively.
- Processed medical insurance claims and payments.
- Reduced claim denial rates with thorough reviews of medical records and accurate coding practices.
- Trained junior staff on office procedures and best practices to enhance team performance.
Patient Registration and Referrals Clerk
Atrium Health
10.2015 - 06.2017
- Processed patient information and maintained accurate electronic health records.
- Assisted in scheduling appointments, ensuring optimal resource allocation.
- Trained new staff on administrative procedures and software systems.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Collaborated with healthcare providers to verify patient eligibility and benefits.
- Assisted patients with understanding their benefits, coverage limitations, and financial responsibilities related to medical services received.
- Reduced claim denial rates with thorough reviews of medical records and accurate coding practices.
- Supported the establishment of payment plans for patients struggling financially, demonstrating empathy while adhering to company guidelines on debt collection.
Medical Assistant, Front and Back Office
Dr. Mark Bradshaw
03.2009 - 04.2014
- Entered patient demographic and insurance data into electronic medical record system.
- Managed appointment scheduling, ensuring optimal patient flow and minimizing wait times.
- Took copayments and compiled daily financial records.
- Verified insurance eligibility and coverage for patients.
- Coordinated with insurance providers to secure coverage for clients seeking specialized medical care or services.
- Worked closely with insurance companies to verify coverage details, coordinate benefits, and secure prompt payment for outstanding medical debts.
- Balanced deposits and credit card payments each day.
- Resolved complex billing inquiries and disputes effectively.
- Reduced claim denial rates with thorough reviews of medical records and accurate coding practices.
- Assisted in patient intake, collecting medical histories and recording vital signs efficiently.
- Supported clinical procedures by preparing examination rooms and maintaining sterile environments.
- Administered medications and injections as directed, adhering to safety protocols and standards.
- Trained junior staff on office procedures and best practices to enhance team performance.
Patient Service Representative
Harbin Clinic
08.2003 - 03.2009
- Facilitated patient check-in and registration processes, ensuring accuracy and compliance with healthcare protocols.
- Addressed patient inquiries and concerns, providing timely information on services and appointment scheduling.
- Coordinated communication between patients and medical staff to streamline service delivery and enhance patient experience.
- Managed electronic health records system, maintaining data integrity and confidentiality in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into electronic medical record system.
- Managed appointment scheduling, ensuring optimal patient flow and minimizing wait times.
- Took copayments and compiled daily financial records.
- Verified insurance eligibility and coverage for patients.
- Coordinated with insurance providers to secure coverage for clients seeking specialized medical care or services.
- Worked closely with insurance companies to verify coverage details, coordinate benefits, and secure prompt payment for outstanding medical debts.
- Resolved complex billing inquiries and disputes effectively.
- Processed medical insurance claims and payments.
- Reduced claim denial rates with thorough reviews of medical records and accurate coding practices.
- Trained junior staff on office procedures and best practices to enhance team performance.
Education
High School Diploma -
Pepperell High School
Lindale, GA05-2001
Skills
- Strong work ethic
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Organizational leadership
- Reliability
- Effective communication
- Goal setting
- Professionalism
Timeline
Parent Involvement Coordinator
Polk School District- Rockmart Middle School
07.2020 - Current
Patient Service Representative, PRN/Part Time
Harbin Clinic
02.2019 - 06.2020
Patient Registration and Referrals Clerk
Atrium Health
10.2015 - 06.2017
Medical Assistant, Front and Back Office
Dr. Mark Bradshaw
03.2009 - 04.2014
Patient Service Representative
Harbin Clinic
08.2003 - 03.2009
High School Diploma -
Pepperell High School